2 Replies Latest reply on Nov 11, 2010 10:29 AM by dballerino

    My computer seems to be infected with a virus but McAfee is not detecting

      Hi;

      I have noted the following processes running on my computer which seem to be viruses:

       

      qxx.exe

      qxy.exe

      qx2.exe

       

      I have noticed that something (presumably one of the files above) is causing IE to open automatically in order to take me to on-line ad pages.  The McAffee firewall blocks some of these from accessing the internet but not all.  Cannot seem to get McAfee to detect and/or delete the files noted above.  I have run the full scan several times and have even downloaded the "stinger" program but McAfee insists that my computer is clean and fully protected.

       

      I am using Windows XP SP3 with all updates and McAfee AVP with all updates...

      How can I remove these processes/files???  Any input / assistance would be appreciated. Is there another spyware program that I can use in conjunction with McAfee which will detect and remove these malicious files since McAfee doesn't recognize them?

       

      Thanks,

      D

        • 1. Re: My computer seems to be infected with a virus but McAfee is not detecting
          Hayton

          It sounds like malware, certainly. Malwarebytes might pick it up and deal with it, but I would suggest that first you read this (quite short) thread from last year, especially the final wrap-up from Ex-Brit :  https://community.mcafee.com/thread/7078

           

          What he says chimes with what I was going to suggest. The link he mentions I couldn't see in his signature, but in case I've overlooked it that link is http://www.virustotal.com/about.html

           

          And it's only fair to say that I had been considering recommending prevx as a detection tool. Now, I'm not sure. It certainly lists qxx.exe as an undesirable program, but its description of it as a startup program isn't supported by the bleepingcomputer startup list at http://www.bleepingcomputer.com/startups/

           

          If Malwarebytes (in safe mode, if necessary) doesn't fix it, see the advice about HijackThis in https://community.mcafee.com/message/139084

          or - as the McAfee alternative - ask in the Getsusp group for assistance - https://community.mcafee.com/groups/getsusp30-beta-feedback

           

          That tool I understand is still a Beta Test product and not yet widely available, so you have to ask for it.

           

          Hope this helps.

           

           

          Message was edited by: Hayton on 11/11/10 00:12:54 GMT
          • 2. Re: My computer seems to be infected with a virus but McAfee is not detecting

            Thank you, thank you, thank you!  The link to Ex-Brit's previous comments was great.  I went ahead and downloaded the free version of SUPERAntiSpyware and it worked like a charm.  Detected and removed the troublesome malware.  I was very pleased with this product and will be purchasing the full version.  Didn't have a chance to try out Malwarebytes, but I'm sure it would be a good choice as well.

             

            Before I read your reply and the post(s) by Ex-Brit, I was also tempted to purchase and download Prevx.  Glad I didn't.  Although it may be legit antivirus software, it seems as if there's enough confusion that it may allow a virus program with the same name to infiltrate your system.  This is unfortunate for the real Prevx.

             

            Thanks again to Hayton and Ex-Brit (and SUPERAntiSpyware).

            ~db