4 Replies Latest reply on Feb 25, 2011 4:20 AM by akwell

    "Update failed to version Plugin 3.5.5.580" on VirusScan Enterprise 8.5i

    larrynews

      Hi, I've recently started receiving this message --"Update failed to version Plugin 3.5.5.580' -- when AutoUpdate runs each morning, resulting in an "Update Failed" message.  Everything else seems to updating OK -- the DAT files, etc.  The log indicates that the Plugin is the only problem, I think (a copy of a log entry is below).

       

      I am running VirusScan Enterprise 8.5.0i,Scan Engine Version 5400.1158, with the latest DAT Version 6158, and am using Internet Explorer 8 on Windows 8.  Nothing has been changed recently, other than normal Windows updates.

       

      Any suggestions for dealing with this, and how important it is?  Is this a security issue, affecting virus definition updates? (As I said, the DAT updates still seem to be successful.)

       

      Thanks for any help.  The log follows.

      larrynews

       

      11/7/2010 6:06:47 PM NT AUTHORITY\SYSTEM Starting task: AutoUpdate Startup
      11/7/2010 6:07:09 PM NT AUTHORITY\SYSTEM Checking update packages from repository XXXXXX.
      11/7/2010 6:08:16 PM NT AUTHORITY\SYSTEM Initializing update...
      11/7/2010 6:08:18 PM NT AUTHORITY\SYSTEM Verifying catalog.z.
      11/7/2010 6:08:18 PM NT AUTHORITY\SYSTEM Extracting catalog.z.
      11/7/2010 6:08:18 PM NT AUTHORITY\SYSTEM Loading update configuration from: Catalog.xml
      11/7/2010 6:08:20 PM NT AUTHORITY\SYSTEM Downloading PkgCatalog.z.
      11/7/2010 6:08:29 PM NT AUTHORITY\SYSTEM Verifying PkgCatalog.z.
      11/7/2010 6:08:29 PM NT AUTHORITY\SYSTEM Extracting PkgCatalog.z.
      11/7/2010 6:08:29 PM NT AUTHORITY\SYSTEM Loading update configuration from: PkgCatalog.xml
      11/7/2010 6:08:30 PM NT AUTHORITY\SYSTEM Verifying V2engdet.mcs.
      11/7/2010 6:08:32 PM NT AUTHORITY\SYSTEM Product(s) running the latest Engine.
      11/7/2010 6:08:32 PM NT AUTHORITY\SYSTEM Verifying EceptCntDet.mcs.
      11/7/2010 6:08:33 PM NT AUTHORITY\SYSTEM Verifying AgtMetaDet.McS.
      11/7/2010 6:08:34 PM NT AUTHORITY\SYSTEM Searching available updates for McAfee Agent Plugin.
      11/7/2010 6:08:34 PM NT AUTHORITY\SYSTEM Downloading PkgCatalog.z.
      11/7/2010 6:08:38 PM NT AUTHORITY\SYSTEM Verifying PkgCatalog.z.
      11/7/2010 6:08:38 PM NT AUTHORITY\SYSTEM Extracting PkgCatalog.z.
      11/7/2010 6:08:38 PM NT AUTHORITY\SYSTEM Loading update configuration from: PkgCatalog.xml
      11/7/2010 6:08:40 PM NT AUTHORITY\SYSTEM Starting Plugin update.
      11/7/2010 6:08:40 PM NT AUTHORITY\SYSTEM Update failed to version Plugin 3.5.5.580.
      11/7/2010 6:08:41 PM NT AUTHORITY\SYSTEM Verifying VSE850Det.mcs.
      11/7/2010 6:08:42 PM NT AUTHORITY\SYSTEM Searching available updates for McAfee VirusScan Enterprise 8.5.0.
      11/7/2010 6:08:42 PM NT AUTHORITY\SYSTEM Product(s) running the latest HotFix 8.
      11/7/2010 6:08:42 PM NT AUTHORITY\SYSTEM Verifying VSE870Det.McS.
      11/7/2010 6:08:42 PM NT AUTHORITY\SYSTEM Verifying BocDet_VSE.McS.
      11/7/2010 6:08:42 PM NT AUTHORITY\SYSTEM Searching available updates for BOC DAT.
      11/7/2010 6:08:42 PM NT AUTHORITY\SYSTEM Downloading PkgCatalog.z.
      11/7/2010 6:08:44 PM NT AUTHORITY\SYSTEM Verifying PkgCatalog.z.
      11/7/2010 6:08:44 PM NT AUTHORITY\SYSTEM Extracting PkgCatalog.z.
      11/7/2010 6:08:44 PM NT AUTHORITY\SYSTEM Loading update configuration from: PkgCatalog.xml
      11/7/2010 6:08:46 PM NT AUTHORITY\SYSTEM Product(s) running the latest BOC DAT.
      11/7/2010 6:08:46 PM NT AUTHORITY\SYSTEM Verifying Mase_Det.mcs.
      11/7/2010 6:08:46 PM NT AUTHORITY\SYSTEM Downloading PkgCatalog.z.
      11/7/2010 6:08:48 PM NT AUTHORITY\SYSTEM Verifying PkgCatalog.z.
      11/7/2010 6:08:48 PM NT AUTHORITY\SYSTEM Extracting PkgCatalog.z.
      11/7/2010 6:08:48 PM NT AUTHORITY\SYSTEM Loading update configuration from: PkgCatalog.xml
      11/7/2010 6:08:49 PM NT AUTHORITY\SYSTEM Verifying V2datdet.mcs.
      11/7/2010 6:08:50 PM NT AUTHORITY\SYSTEM Product(s) running the latest DATs.
      11/7/2010 6:08:50 PM NT AUTHORITY\SYSTEM Verifying SuppClntDet.McS.
      11/7/2010 6:08:53 PM NT AUTHORITY\SYSTEM Update Finished
      11/7/2010 6:08:54 PM NT AUTHORITY\SYSTEM Closing the update session.

       

       

      Message was edited by: larrynews on 11/8/10 12:04:39 AM CST
        • 1. Re: "Update failed to version Plugin 3.5.5.580" on VirusScan Enterprise 8.5i
          tonyb99

          3.5.5.580 was the plugin for the common management agent 3.5.5 patch 2 from 2006, what version of the Mcafee agent are you currently running? do you have multiple entries in the registry for cmnupd or epoagent at this location and what are the version key values

          HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins

          • 2. "Update failed to version Plugin 3.5.5.580" on VirusScan Enterprise 8.5i

            Hi,

            I think i have the same problem:

            The major part of the computer have been automatically update to 8.7 version

            But for some of their, the update fail, see the logg

             

            23/02/2011    14:36:00    AUTORITE NT\SYSTEM    Démarrage de la tâche : AutoUpdate

            23/02/2011    14:36:00    AUTORITE NT\SYSTEM    Checking update packages from repository ePO_EPO.

            23/02/2011    14:36:01    AUTORITE NT\SYSTEM    Initializing update...

            23/02/2011    14:36:01    AUTORITE NT\SYSTEM    Verifying catalog.z.

            23/02/2011    14:36:01    AUTORITE NT\SYSTEM    Extracting catalog.z.

            23/02/2011    14:36:01    AUTORITE NT\SYSTEM    Loading update configuration from: Catalog.xml

            23/02/2011    14:36:02    AUTORITE NT\SYSTEM    Downloading PkgCatalog.z.

            23/02/2011    14:36:02    AUTORITE NT\SYSTEM    Verifying PkgCatalog.z.

            23/02/2011    14:36:02    AUTORITE NT\SYSTEM    Extracting PkgCatalog.z.

            23/02/2011    14:36:02    AUTORITE NT\SYSTEM    Loading update configuration from: PkgCatalog.xml

            23/02/2011    14:36:03    AUTORITE NT\SYSTEM    Verifying V2engdet.mcs.

            23/02/2011    14:36:03    AUTORITE NT\SYSTEM    Product(s) running the latest Engine.

            23/02/2011    14:36:03    AUTORITE NT\SYSTEM    Verifying VSE850Det.mcs.

            23/02/2011    14:36:03    AUTORITE NT\SYSTEM    Searching available updates for McAfee VirusScan Enterprise 8.5.0.

            23/02/2011    14:36:03    AUTORITE NT\SYSTEM    Product(s) running the latest HotFix 8.

            23/02/2011    14:36:03    AUTORITE NT\SYSTEM    Downloading PkgCatalog.z.

            23/02/2011    14:36:03    AUTORITE NT\SYSTEM    Verifying PkgCatalog.z.

            23/02/2011    14:36:03    AUTORITE NT\SYSTEM    Extracting PkgCatalog.z.

            23/02/2011    14:36:03    AUTORITE NT\SYSTEM    Loading update configuration from: PkgCatalog.xml

            23/02/2011    14:36:04    AUTORITE NT\SYSTEM    Verifying V2datdet.mcs.

            23/02/2011    14:36:04    AUTORITE NT\SYSTEM    Product(s) running the latest DATs.

            23/02/2011    14:36:04    AUTORITE NT\SYSTEM    Verifying AUEngineContentDetection.McS.

            23/02/2011    14:36:04    AUTORITE NT\SYSTEM    Verifying EceptCntDet.mcs.

            23/02/2011    14:36:04    AUTORITE NT\SYSTEM    Verifying VS800det.mcs.

            23/02/2011    14:36:05    AUTORITE NT\SYSTEM    Verifying VSE870Det.McS.

            23/02/2011    14:36:05    AUTORITE NT\SYSTEM    Verifying AgtMetaDet.McS.

            23/02/2011    14:36:05    AUTORITE NT\SYSTEM    Searching available updates for McAfee Agent Plugin.

            23/02/2011    14:36:05    AUTORITE NT\SYSTEM    Downloading PkgCatalog.z.

            23/02/2011    14:36:05    AUTORITE NT\SYSTEM    Verifying PkgCatalog.z.

            23/02/2011    14:36:05    AUTORITE NT\SYSTEM    Extracting PkgCatalog.z.

            23/02/2011    14:36:05    AUTORITE NT\SYSTEM    Loading update configuration from: PkgCatalog.xml

            23/02/2011    14:36:06    AUTORITE NT\SYSTEM    Starting Plugin update.

            23/02/2011    14:36:06    AUTORITE NT\SYSTEM    Update failed to version Plugin 3.5.5.580.

            23/02/2011    14:36:06    AUTORITE NT\SYSTEM    Verifying BocDet_VSE.McS.

            23/02/2011    14:36:06    AUTORITE NT\SYSTEM    Searching available updates for BOC DAT.

            23/02/2011    14:36:06    AUTORITE NT\SYSTEM    Downloading PkgCatalog.z.

            23/02/2011    14:36:06    AUTORITE NT\SYSTEM    Verifying PkgCatalog.z.

            23/02/2011    14:36:06    AUTORITE NT\SYSTEM    Extracting PkgCatalog.z.

            23/02/2011    14:36:06    AUTORITE NT\SYSTEM    Loading update configuration from: PkgCatalog.xml

            23/02/2011    14:36:07    AUTORITE NT\SYSTEM    Product(s) running the latest BOC DAT.

            23/02/2011    14:36:07    AUTORITE NT\SYSTEM    Verifying ePOMVTDetect.McS.

            23/02/2011    14:36:07    AUTORITE NT\SYSTEM    Verifying SK_det.mcs.

            23/02/2011    14:36:07    AUTORITE NT\SYSTEM    Verifying Mase_Det.mcs.

            23/02/2011    14:36:07    AUTORITE NT\SYSTEM    Verifying SuppClntDet.McS.

            23/02/2011    14:36:07    AUTORITE NT\SYSTEM    Verifying PatchTmpDet.McS.

            23/02/2011    14:36:07    AUTORITE NT\SYSTEM    Verifying PatchTmpDet.McS.

            23/02/2011    14:36:09    AUTORITE NT\SYSTEM    Update Finished

            23/02/2011    14:36:09    AUTORITE NT\SYSTEM    Closing the update session.

             

            Do you have a solution?

            Thanks

             

            Ps sorry I'm not english native speaker

            • 3. "Update failed to version Plugin 3.5.5.580" on VirusScan Enterprise 8.5i
              hem

              Please look at the file version of FrmInst.exe (\Program files\Network Associates\Common framework) and if its 3.5 then we have to upgrade to 4.x.

               

              I am not sure if the older agent versions 3.5.x will compatible with V2 DATs.

               

              I will suggest you to upgrade the agent to either 4.0 or 4.5 and run the update task.

              • 4. "Update failed to version Plugin 3.5.5.580" on VirusScan Enterprise 8.5i

                hi,

                the actual version of frmlnst.exe is 3.6.0.453

                I ll try to update this file

                thanks