Did you remove norton with their removal tool if not try it then run
Retry install and if still no go contact chat and let them try. Chat in Technical support link in Useful Links tab above.
I CANT EVEN BRING UP THE CHAT WINDOW FOR THE TECH. AND I TRIED THE REINSTALL AND STILL NO LUCK
Hmm maybe do a virus check to see if anything got on your PC.
McAfee has published a document to assist in virus and malware issues Required Reading - Home User Assistance Malware Troubleshooting (https://community.mcafee.com/docs/DOC-1294)
please be sure to follow the recommendations and be sure to run the Stinger scan. You might also want to get a second opinion from this free program http://www.malwarebytes.org/mbam.php After installation check for the latest updates and run the program and let it clean everything it finds and reboot the computer
Also you have a free 30days phone support call them and let them try.
To speak with a Customer Service representative, call 866-622-3911. You may be asked for your registered email address and order number. Telephone charges may apply.
Average contact length: 10 minutes
Estimated wait time: 5-10 minutes
Hours of Operation: Available daily, 6am-6pm Pacific
Hi - Requesting you to kindly reply back to my private message in order to proceed further on your issue... Thanks
Hello there, I'm still awaiting for your response, please send me a private message with the requested information. Thanks
I DONT KNOW HOW TO SEND A PRIVATE MESSAGE
Click on my Avatar, that would open up my profile. On the right panel you will have the option to send a private message
Could you please confirm if you were able to get this resolved ??
McAfee Online Community Moderator