9 Replies Latest reply on Jan 27, 2011 9:52 AM by pschmehl

    ePO 4.5 - Agent installed but host does not update

    pschmehl

      I'm seeing a problem on a number of machines where the agent is installed, but the machine never performs the deployment tasks.  I've been poking around trying to determine a cause, but I've come up with nothing.  On "normal" machines, once an agent is installed, you can launch the Agent Status Monitor and check for new policies and it will begin deployment or you can send the machine a wakeup call and it will begin deployment or you can simply walk away and it will begin deployment as soon as it checks in.

       

      On these machines, none of those methods work.  Even sending a wake upcall with the "Force complete policy and task update" does nothing.  Repeated attempts to get the host to install product fail.  Finally, we have to install manually, but my fear is that they will never be maintained up to date.

        • 1. Re: ePO 4.5 - Agent installed but host does not update
          JoeBidgood

          Check the agent logs on the machines in question - ensure that they can communciate correctly (so that they can get the policies and tasks.)

          Then look to see if the task is being invoked (searching for the work "invoking" is probably the easiest approach)

           

          Is there anything about these machines that they share in common? All members of the same group in ePO? All the same OS? Anything that might set them apart?

           

          HTH -

           

          Joe

          • 2. Re: ePO 4.5 - Agent installed but host does not update
            pschmehl

            JoeBidgood wrote:

             

            Check the agent logs on the machines in question - ensure that they can communciate correctly (so that they can get the policies and tasks.)

            Then look to see if the task is being invoked (searching for the work "invoking" is probably the easiest approach)

             

            Is there anything about these machines that they share in common? All members of the same group in ePO? All the same OS? Anything that might set them apart?

             

            HTH -

             

            Joe

            Nothing at all.  They're scattered all over the place.

             

            Here's one representative machine:

             

            Agent 4.5.0.1719 installed.  No products installed.  Agent error log has some "Task not found" errors.

            Product manager error log has one line - 2010-11-02 12:35:21    E    #2928    FrmPlug    UpdPlug::Failed to register callback into SecureFrameworkFactory. hResult=-1701

             

            Agent error log has this:

             

            2010-11-02 10:20:09    E    #3184    Logging    addAgentInfoToLog GUID query error 2
            2010-11-02 10:20:13    E    #2120    Logging    addAgentInfoToLog GUID query error 2
            2010-11-02 10:20:45    E    #3772    Sched    <<--CSchedule::ModifyTask hr=0x8000001b : Task is not found
            2010-11-02 10:20:45    E    #3772    Sched    <<--CSchedule::ModifyTask hr=0x8000001b : Task is not found
            2010-11-02 10:20:46    E    #3772    Sched    <<--CSchedule::ModifyTask hr=0x8000001b : Task is not found
            2010-11-02 10:20:46    E    #3772    Sched    <<--CSchedule::ModifyTask hr=0x8000001b : Task is not found
            2010-11-02 10:20:47    E    #3772    Sched    <<--CSchedule::ModifyTask hr=0x8000001b : Task is not found
            2010-11-02 10:20:47    E    #3772    Sched    <<--CSchedule::ModifyTask hr=0x8000001b : Task is not found
            2010-11-02 10:20:48    E    #3772    Sched    <<--CSchedule::ModifyTask hr=0x8000001b : Task is not found
            2010-11-02 10:20:48    E    #3772    Sched    <<--CSchedule::ModifyTask hr=0x8000001b : Task is not found
            2010-11-02 11:17:15    E    #1404    Logging    drop 0 [\\.\mailslot\{76889C92-A0C0-46e3-A4E1-1D6A5439B8DD}00000d0c] file not found

             

            Agent log has this:

             

            2010-11-02 10:20:25    I    #2144    LstnSvr    CHttpServer::StopListening - m_pListen->Close, SetHttpPortBound(FALSE)
            2010-11-02 10:20:25    I    #2536    LstnSvr    WQIsEmpty - Entered m_csWQItemList critical section...
            2010-11-02 10:20:25    I    #2536    LstnSvr    WQIsEmpty - Exited m_csWQItemList critical section...

             

            WIthout looking at every one of these, I can't tell you if they're all the same problem, all different problems or some combination of the two.

            • 3. Re: ePO 4.5 - Agent installed but host does not update
              pschmehl

              I've been following up on this post by logging in to non-compliant machines to find out what the problem is.  I've found several.  Some machines are out of hard drive space and can't update.  Some machines have remnants of previous McAfee installs and don't function right until you remove everything (I have a batch script that runs an uninstall of all versions and cleans out the registry as well) and start over.  Some have problems with WIndows that have to be corrected before anything will work.  One had a massive amount of adware that prevented anything new from running.  Some seem to be blocked by Windows Defender (I haven't confirmed that theory though.)

               

              Then there's this one.  Everything appears to be fine.  All the software is installed.  Wake up calls work every time - but nothing gets updated.  In looking at the Framesvc log I found this: "RunAtEnforcementEnabled not found in the task settings"

               

              When I view this host through a browser, it is unremarkable with the exception that the wakeup never results in a dat update.  (I'm manually running a wakeup with      ", so the host *should* check for any new tasks as well as new dats or updates.

               

              Saturday, November 06, 2010 8:17:08 PM  Info  Agent  Agent wakeup call for FULL PROPS received
              Saturday, November 06, 2010 8:17:08 PM  Info  Agent  Agent started performing ASCI
              Saturday, November 06, 2010 8:17:08 PM  Info  Management  Collecting Properties
              Saturday, November 06, 2010 8:17:09 PM  Info  Agent  Agent is looking for events to upload
              Saturday, November 06, 2010 8:17:09 PM  Info  Agent  Agent communication session started
              Saturday, November 06, 2010 8:17:09 PM  Info  Agent  Agent is sending FULL PROPS package to ePO server
              Saturday, November 06, 2010 8:17:09 PM  Info  Agent  Agent is connecting to ePO server
              Saturday, November 06, 2010 8:17:10 PM  Info  Agent  Package uploaded to ePO Server successfully
              Saturday, November 06, 2010 8:17:10 PM  Info  Agent  Agent communication session closed
              Saturday, November 06, 2010 8:17:11 PM  Info  Agent  Agent received POLICY package from ePO server
              Saturday, November 06, 2010 8:17:12 PM  Info  Agent  New server policy was successfully merged
              Saturday, November 06, 2010 8:17:12 PM  Info  Agent  Enforcing newly downloaded policies
              Saturday, November 06, 2010 8:17:12 PM  Info  Agent  Agent Started Enforcing policies
              Saturday, November 06, 2010 8:17:12 PM  Info  Management  Enforcing Policies for VIRUSCAN8700
              Saturday, November 06, 2010 8:17:12 PM  Info  Management  Enforcing Policies for SUPPMVT1000
              Saturday, November 06, 2010 8:17:13 PM  Info  Management  Enforcing Policies for EPOAGENT3000META
              Saturday, November 06, 2010 8:17:13 PM  Info  Management  Enforcing Policies for EPOAGENT3000
              Saturday, November 06, 2010 8:17:13 PM  Info  Management  Enforcing Policies for SITEADV_3000
              Saturday, November 06, 2010 8:17:13 PM  Info  Management  Enforcing Policies for McAfee Agent
              Saturday, November 06, 2010 8:17:13 PM  Info  Agent  Agent finished Enforcing policies
              Saturday, November 06, 2010 8:17:13 PM  Info  Agent  Next policy enforcement in 30 minutes
              Saturday, November 06, 2010 8:19:38 PM  Info  Agent  Agent wakeup call received
              Saturday, November 06, 2010 8:19:38 PM  Info  Agent  Agent wakeup call for FULL PROPS received
              Saturday, November 06, 2010 8:19:38 PM  Info  Agent  Agent started performing ASCI
              Saturday, November 06, 2010 8:19:38 PM  Info  Management  Collecting Properties
              Saturday, November 06, 2010 8:19:39 PM  Info  Agent  Agent is looking for events to upload
              Saturday, November 06, 2010 8:19:39 PM  Info  Agent  Agent communication session started
              Saturday, November 06, 2010 8:19:39 PM  Info  Agent  Agent is sending FULL PROPS package to ePO server
              Saturday, November 06, 2010 8:19:39 PM  Info  Agent  Agent is connecting to ePO server
              Saturday, November 06, 2010 8:19:40 PM  Info  Agent  Package uploaded to ePO Server successfully
              Saturday, November 06, 2010 8:19:40 PM  Info  Agent  Agent communication session closed
              Saturday, November 06, 2010 8:19:40 PM  Info  Agent  Agent received POLICY package from ePO server
              Saturday, November 06, 2010 8:19:41 PM  Info  Agent  New server policy was successfully merged
              Saturday, November 06, 2010 8:19:41 PM  Info  Agent  Enforcing newly downloaded policies
              Saturday, November 06, 2010 8:19:41 PM  Info  Agent  Agent Started Enforcing policies
              Saturday, November 06, 2010 8:19:42 PM  Info  Management  Enforcing Policies for VIRUSCAN8700
              Saturday, November 06, 2010 8:19:42 PM  Info  Management  Enforcing Policies for SUPPMVT1000
              Saturday, November 06, 2010 8:19:42 PM  Info  Management  Enforcing Policies for EPOAGENT3000META
              Saturday, November 06, 2010 8:19:42 PM  Info  Management  Enforcing Policies for EPOAGENT3000
              Saturday, November 06, 2010 8:19:42 PM  Info  Management  Enforcing Policies for SITEADV_3000
              Saturday, November 06, 2010 8:19:43 PM  Info  Management  Enforcing Policies for McAfee Agent
              Saturday, November 06, 2010 8:19:43 PM  Info  Agent  Agent finished Enforcing policies
              Saturday, November 06, 2010 8:19:43 PM  Info  Agent  Next policy enforcement in 30 minutes

               

              As you can see, the wakeups are working, but the host isn't updating.

               

              This host is running dat 6151, so it's not that far behind, but we have 6159 in the repositories, so it should be updating.  It also is at patch 3 (for VSE 8.7i) so it's not picking up the Hotfix either.  Unfortunately, I can't login to this host, but on other hosts exhibiting similar behavior, as soon as I run update on the host, it updates all the dats and picks up the hotfix as well.

              • 4. Re: ePO 4.5 - Agent installed but host does not update
                pschmehl

                Here's another host exhibiting the same behavior, but this time I was able to login to the host and run the updates manually on the host.  If you read the log (from bottom to top), you'll see that I sent it a wakeup call but nothing happened.  Then, when I ran update security locally, it updated.  I'll be happy to supply any logs requested:

                 

                Updater    11/6/2010    9:08:14 PM    Info    Update Finished   
                Updater    11/6/2010    9:08:14 PM    Info    Verifying SuppClntDet.McS.   
                Updater    11/6/2010    9:08:14 PM    Info    Downloading ePOMVTDetect.McS.   
                Updater    11/6/2010    9:08:14 PM    Info    Verifying ePOMVTDetect.McS.   
                Updater    11/6/2010    9:08:14 PM    Info    Verifying Mase_Det.mcs.   
                Updater    11/6/2010    9:08:14 PM    Info    Verifying DPUPSAND120Det.McS.   
                Updater    11/6/2010    9:08:13 PM    Info    Verifying EUPSP100Det.McS.   
                Updater    11/6/2010    9:08:13 PM    Info    Verifying EUPSP100Det.McS.   
                Updater    11/6/2010    9:08:13 PM    Info    Verifying EUPSP100Det.McS.   
                Updater    11/6/2010    9:08:13 PM    Info    Verifying EUFWP100Det.McS.   
                Updater    11/6/2010    9:08:13 PM    Info    Verifying EUFWP100Det.McS.   
                Updater    11/6/2010    9:08:13 PM    Info    Product(s) running the latest BOC DAT.   
                Updater    11/6/2010    9:08:12 PM    Info    Loading update configuration from: PkgCatalog.xml   
                Updater    11/6/2010    9:08:12 PM    Info    Extracting PkgCatalog.z.   
                Updater    11/6/2010    9:08:12 PM    Info    Verifying PkgCatalog.z.   
                Updater    11/6/2010    9:08:12 PM    Info    Downloading PkgCatalog.z.   
                Updater    11/6/2010    9:08:12 PM    Info    Searching available updates for BOC DAT.   
                Updater    11/6/2010    9:08:12 PM    Info    Verifying BocDet_VSE.McS.   
                Updater    11/6/2010    9:08:11 PM    Info    Downloading VSE850Det.McS.   
                Updater    11/6/2010    9:08:11 PM    Info    Verifying VSE850Det.McS.   
                Updater    11/6/2010    9:08:11 PM    Info    Update succeeded to version HotFix 4.   
                Scheduler    11/6/2010    9:07:38 PM    Info    The task {A14CD6FC-3BA8-4703-87BF-E3247CE382F5} is modified   
                Scheduler    11/6/2010    9:07:38 PM    Info    Next time(local) of task {A14CD6FC-3BA8-4703-87BF-E3247CE382F5}: Sunday, November 07, 2010 5:53:00 PM   
                Scheduler    11/6/2010    9:07:35 PM    Info    Next time(local) of task {A14CD6FC-3BA8-4703-87BF-E3247CE382F5}: Sunday, November 07, 2010 5:58:00 PM   
                Scheduler    11/6/2010    9:07:35 PM    Info    Next time(local) of task ODS - Weekly VSE: Friday, November 12, 2010 2:00:00 AM   
                Agent Subsystem    11/6/2010    9:07:09 PM    Info    Agent is looking for events to upload   
                Scheduler    11/6/2010    9:06:19 PM    Info    Next time(local) of task {A14CD6FC-3BA8-4703-87BF-E3247CE382F5}: Sunday, November 07, 2010 5:19:00 PM   
                Scheduler    11/6/2010    9:06:19 PM    Info    Next time(local) of task ODS - Weekly VSE: Friday, November 12, 2010 2:00:00 AM   
                Updater    11/6/2010    9:05:38 PM    Info    Starting HotFix update.   
                Updater    11/6/2010    9:05:31 PM    Info    Loading update configuration from: PkgCatalog.xml   
                Updater    11/6/2010    9:05:31 PM    Info    Extracting PkgCatalog.z.   
                Updater    11/6/2010    9:05:30 PM    Info    Verifying PkgCatalog.z.   
                Updater    11/6/2010    9:05:30 PM    Info    Downloading PkgCatalog.z.   
                Updater    11/6/2010    9:05:30 PM    Info    Searching available updates for McAfee VirusScan Enterprise 8.7.0.   
                Updater    11/6/2010    9:05:30 PM    Info    Verifying VSE870Det.McS.   
                Updater    11/6/2010    9:05:30 PM    Info    Can't open the specified registry key. Not enough rights or key does not exist.   
                Updater    11/6/2010    9:05:30 PM    Info    Verifying HIP_ClientDetect.mcs.   
                Updater    11/6/2010    9:05:30 PM    Info    Product(s) running the latest Plugin.   
                Updater    11/6/2010    9:05:30 PM    Info    Searching available updates for McAfee Agent Plugin.   
                Updater    11/6/2010    9:05:30 PM    Info    Verifying AgtMetaDet.McS.   
                Updater    11/6/2010    9:05:18 PM    Info    Verifying EceptCntDet.mcs.   
                Updater    11/6/2010    9:05:09 PM    Info    Post-notifying for DAT update.   
                Updater    11/6/2010    9:05:09 PM    Info    Update succeeded to version 6159.0000.   
                Updater    11/6/2010    9:05:05 PM    Info    Copying DAT.   
                Updater    11/6/2010    9:05:05 PM    Info    Pre-notifying for DAT update.   
                Updater    11/6/2010    9:05:02 PM    Info    Backing up file(s) Engine DAT   
                Updater    11/6/2010    9:02:54 PM    Info    Downloading 61586159avv.gem.   
                Updater    11/6/2010    9:02:54 PM    Info    Downloading 61576158avv.gem.   
                Updater    11/6/2010    9:02:54 PM    Info    Downloading 61566157avv.gem.   
                Updater    11/6/2010    9:02:54 PM    Info    Downloading 61556156avv.gem.   
                Updater    11/6/2010    9:02:54 PM    Info    Downloading 61546155avv.gem.   
                Updater    11/6/2010    9:02:54 PM    Info    Downloading 61536154avv.gem.   
                Updater    11/6/2010    9:02:54 PM    Info    Downloading 61526153avv.gem.   
                Updater    11/6/2010    9:02:53 PM    Info    Downloading 61516152avv.gem.   
                Updater    11/6/2010    9:02:53 PM    Info    Downloading 61506151avv.gem.   
                Updater    11/6/2010    9:02:53 PM    Info    Downloading 61496150avv.gem.   
                Updater    11/6/2010    9:02:53 PM    Info    Downloading 61486149avv.gem.   
                Updater    11/6/2010    9:02:53 PM    Info    Downloading 61476148avv.gem.   
                Updater    11/6/2010    9:02:53 PM    Info    Downloading 61466147avv.gem.   
                Updater    11/6/2010    9:02:53 PM    Info    Downloading 61456146avv.gem.   
                Updater    11/6/2010    9:02:53 PM    Info    Downloading 61446145avv.gem.   
                Updater    11/6/2010    9:02:53 PM    Info    Downloading 61436144avv.gem.   
                Updater    11/6/2010    9:02:53 PM    Info    Downloading gdeltaavv.ini.   
                Updater    11/6/2010    9:02:53 PM    Info    Downloading DAT.   
                Updater    11/6/2010    9:02:52 PM    Info    Starting DAT update.   
                Updater    11/6/2010    9:02:51 PM    Info    Loading update configuration from: PkgCatalog.xml   
                Updater    11/6/2010    9:02:51 PM    Info    Extracting PkgCatalog.z.   
                Updater    11/6/2010    9:02:51 PM    Info    Verifying PkgCatalog.z.   
                Updater    11/6/2010    9:02:51 PM    Info    Downloading PkgCatalog.z.   
                Updater    11/6/2010    9:02:51 PM    Info    Verifying V2datdet.mcs.   
                Updater    11/6/2010    9:02:50 PM    Info    Loading update configuration from: PkgCatalog.xml   
                Updater    11/6/2010    9:02:50 PM    Info    Extracting PkgCatalog.z.   
                Updater    11/6/2010    9:02:50 PM    Info    Verifying PkgCatalog.z.   
                Updater    11/6/2010    9:02:50 PM    Info    Downloading PkgCatalog.z.   
                Updater    11/6/2010    9:02:50 PM    Info    Product(s) running the latest Engine.   
                Updater    11/6/2010    9:02:50 PM    Info    Verifying V2engdet.mcs.   
                Updater    11/6/2010    9:02:49 PM    Info    Loading update configuration from: PkgCatalog.xml   
                Updater    11/6/2010    9:02:49 PM    Info    Extracting PkgCatalog.z.   
                Updater    11/6/2010    9:02:49 PM    Info    Verifying PkgCatalog.z.   
                Updater    11/6/2010    9:02:48 PM    Info    Downloading PkgCatalog.z.   
                Updater    11/6/2010    9:02:48 PM    Info    These updates will be applied if they are in the repository:  Engine, DAT, ENCPTCNT6000, EPOAGENT3000META, SIAREVOK1000, LSCANENG1000, LV2SNENG1000, MSCANENG1000, HOSTIPS_7000, VIRUSCAN8700, VIRUSCAN8600, BOCVSE__1000, VSCANMAC9000, DPEUFM211300, DPEUFM501300, DPEUPM211300, DPEUPM501300, DPEUPS221300, DPUPSAND1300, MASECORE2000, SUPPMVTCT1000, SUPPCLNT1000.   
                Updater    11/6/2010    9:02:48 PM    Info    Update list doesn't exist or is empty.  Performing one-click update.   
                Updater    11/6/2010    9:02:47 PM    Info    Loading update configuration from: catalog.xml   
                Updater    11/6/2010    9:02:47 PM    Info    Extracting catalog.z.   
                Updater    11/6/2010    9:02:47 PM    Info    Verifying catalog.z.   
                Updater    11/6/2010    9:02:47 PM    Info    Downloading catalog.z.   
                Updater    11/6/2010    9:02:47 PM    Info    Initializing update...   
                Updater    11/6/2010    9:02:47 PM    Info    Checking update packages from repository ePO_UTDADMCMSV01.   
                Agent Subsystem    11/6/2010    9:02:15 PM    Info    Next policy enforcement in 30 minutes   
                Agent Subsystem    11/6/2010    9:02:15 PM    Info    Agent finished Enforcing policies   
                Management    11/6/2010    9:02:14 PM    Info    Enforcing Policies for McAfee Agent   
                Management    11/6/2010    9:02:14 PM    Info    Enforcing Policies for SITEADV_3000   
                Management    11/6/2010    9:02:14 PM    Info    Enforcing Policies for EPOAGENT3000   
                Management    11/6/2010    9:02:14 PM    Info    Enforcing Policies for EPOAGENT3000META   
                Management    11/6/2010    9:02:12 PM    Info    Enforcing Policies for SUPPMVT1000   
                Management    11/6/2010    9:02:12 PM    Info    Enforcing Policies for VIRUSCAN8700   
                Agent Subsystem    11/6/2010    9:02:12 PM    Info    Agent Started Enforcing policies   
                Agent Subsystem    11/6/2010    9:02:12 PM    Info    Enforcing newly downloaded policies   
                Agent Subsystem    11/6/2010    9:02:12 PM    Info    New policy for campus\epoadmin was successfully merged   
                Agent Subsystem    11/6/2010    9:02:11 PM    Info    New server policy was successfully merged   
                Agent Subsystem    11/6/2010    9:02:10 PM    Info    Agent received POLICY package from ePO server   
                Agent Subsystem    11/6/2010    9:02:10 PM    Info    Agent communication session closed   
                Agent Subsystem    11/6/2010    9:02:10 PM    Info    Package uploaded to ePO Server successfully   
                Agent Subsystem    11/6/2010    9:02:09 PM    Info    Agent is connecting to ePO server   
                Agent Subsystem    11/6/2010    9:02:09 PM    Info    Agent is sending FULL PROPS package to ePO server   
                Agent Subsystem    11/6/2010    9:02:09 PM    Info    Agent communication session started   
                Agent Subsystem    11/6/2010    9:02:09 PM    Info    Agent is looking for events to upload   
                Management    11/6/2010    9:02:08 PM    Info    Collecting Properties   
                Agent Subsystem    11/6/2010    9:02:08 PM    Info    Agent started performing ASCI   
                Agent Subsystem    11/6/2010    9:02:08 PM    Info    Agent wakeup call for FULL PROPS received   
                Agent Subsystem    11/6/2010    9:02:08 PM    Info    Agent wakeup call received   
                Agent Monitor    11/6/2010    9:01:46 PM    Info    Agent service is running 

                 

                I'm seeing this behavior on more than one host (I don't know precisely how many, because these problems could be due to several conditions, as I described in the previous post.)

                 

                 

                Message was edited by: pschmehl on 11/6/10 9:13:03 PM CDT
                • 5. Re: ePO 4.5 - Agent installed but host does not update
                  metalhead

                  The normal ASCI (e.g. performed by a wakeup call) has nothing to do with a running update task.

                  The ASCI only checks for new tasks. When a task is run is specified in the specific task settings.

                   

                  Please post the task settings of your McAfee agent update task (all settings). Then we can check if something is wrong there ...

                  • 6. Re: ePO 4.5 - Agent installed but host does not update
                    pschmehl
                    Status:Enabled
                    Start date:10/13/10 1:00 AM
                    End date:No end date
                    Time:Local time on managed systems
                    Schedule:Once at 1:00 AM
                    Type:Daily every 1 day(s)

                     

                    Package types:
                    Signatures and engines:
                    Patches and service packs:
                    Others:
                    • 7. Re: ePO 4.5 - Agent installed but host does not update
                      metalhead

                      Are you now talking of an initial deployment, because you posted an "Update" task and no product deployment task ...

                       

                      As for initial deployment I would recommend to set the task as follows:

                       

                      - Configure software to be deployed

                      - Activate "Run at every policy enforcement" switch

                      - Plan to "Run immediately"

                       

                      Be sure to increase the policy enforcement intervall in your McAfee Agent policy to 30 minutes.

                       

                      As for a product update task I would recommend the follwing settings:

                       

                      - Configure components to update

                      - Plan to "run daily"

                      - Start task at 00:00

                      - End task at 23:59

                      - Repeat task every 2-4 hours

                      - Activate the "Run missed task" switch

                      - If you have a lot of machines running 24 hours also specify an intervall

                      • 8. Re: ePO 4.5 - Agent installed but host does not update
                        pschmehl

                        No, this is not an initial deployment.  These are hosts that were reporting in to an ePO 4.0 server and updating properly.  They were moved to an ePO 4.5 server by forcing a reinstall of the agent.  Then the agent was updated with a hotfix so that they are now 4.5.0.1719 agents.  That hotfix changed the icon and was the first time that hosts began exhibiting this behavior.  See my new thread with screenshots that explains what's happening.

                         

                        https://community.mcafee.com/thread/30091?tstart=0

                         

                         

                        Message was edited by: pschmehl on 12/1/10 8:20:40 PM CST
                        • 9. Re: ePO 4.5 - Agent installed but host does not update
                          pschmehl

                          After doing tons of remote logins to fix hosts that have the current agent installed but are not installing anything else, I think I have figured out what the problem is.  In every case, when a host never installs any of the software, Windows Defender is running.  When I manually install VSE 8.7, the first thing that happens is a prompt asking if I want to disable Windows Defender.