5 Replies Latest reply: Dec 22, 2010 7:16 AM by Dinz RSS

    6153 Dat file update fails

      I have SecurityCenter 9.15.175, and VirusScan is 13.15.117.   I have tried the Mcafee Virtual Technician, and it says it "Fixed" the problem, but everytime I run it, it says the dat file is OUT of Date, so it doesn't appear to update to the latest dat file 6153.  

      I am on Windows 7, and the Mcafee program is located in C:\Program Files (x86)\McAfee.    I can't tell if my dat file is up to date, or out of date?

       

      I'm still having the "systemguards disabled" problem as well, everytime I enable it, it automatically disables itself.   Any help would be appreciated.

       

      Thanks,

         Teena

        • 1. Re: 6153 Dat file update fails
          Dinz

          Hello Teena,

          Sorry for the delayed response, could you please provide me the session id details that you obtained after running the  McAfee virtual technician.

          Also let us know what is the operating system on the computer ?
          How is the computer connected to internet ? (dsl/cable/wireless)
          Do you have any other security software installed ?

           

           

          Regards,

          Dinesh K
          McAfee Online Community Moderator

          • 2. Re: 6153 Dat file update fails

            Sorry for the delayed response, I've been busy, then I had a virus on my computer, that unfortunately mcaffee did not find, took me a while to recover from that.  I upgraded to Mcafee Internet Security which includes Mcaffee Virus Scan version 14.5, build 14.5.130, dat file 6194.0000   The problem went away - for a while.

             

            I have a Lenovo W700, running Windows 7, no other virus software is running.  (that  I know of).  Now I cannot update the dat file again, update fails.  I tried Mcaffee Virtual Technician, and it comes back with results: "Pending: Dat out of date", but then does not update the file.  It comes back saying "updated" when it really is not updated, and then goes red again a short time later and says updates are "Available".

             

            I'm not sure what else to do at this point.  Thank you for your time,

              Regards,

              Teena

            • 3. Re: 6153 Dat file update fails
              Dinz

              Hi Teena,

              Could you please check the below and get back to us, this will help us drill down the issue further.

               

              Click on Start - Click on start search and type Run

              In the open prompt type the following -  C:\Windows\System32\drivers\etc

              Right click on host and select Note pad to open with.

               

              Make sure that your host file of the machine looks like the one below.

              Host file1.JPG

              (Any additional entries found could be deleted and save the host file accordingly)

               

              Restart the computer after changes and then try to update McAfee and let me know the status.

               

               

              If you are still unable to update McAfee;

              Click on start - click on Start search and type cmd

              Right click on cmd and select Run as administrator

              In command prompt - type : ping download.mcafee.com and let me know the Ip adress that we receive as a reply from.

               

               

               

               

               

               

               

              Regards,

              Dinesh K

              McAfee Online Community Moderator

              • 4. Re: 6153 Dat file update fails

                Thanks Dinesh - my file did look slightly different - the IP address in the hosts file was commented out, with a comment about "# localhost name resolution is handled within DNS itself."

                 

                I changed it, ran update, and updates installed!

                 

                Thanks very much, I appreciate your time.

                  Regards,

                    Teena

                • 5. Re: 6153 Dat file update fails
                  Dinz

                  Hi teena,

                  Glad that you are OK now, please do get abck if you need any other assistance on your McAfee programs.

                   

                   

                  Regards,

                  Dinesh K

                  McAfee Online Community Moderator