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    EEPC6 Recovery Problems

      I've run into a bit of an odd problem at one of our customer sites. When doing an administrator recovery, they put in the client code into Encryption Recovery, and the process moves onto the Recovery Type page, but the only option available to them is the Machine Recovery. All the User recovery options are greyed out, and there is no machine name displayed (I've attached a screenshot for a better explanation).

       

      Has anyone come across this before, or have any ideas how to sort it out? I've never seen it happen in any install I've done before.

       

      They have ePO4.5 Patch 3 and EEPC 6 Patch 1 installed.

       

      Thanks

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