Has your issue been resolved? I've moved this to our Endpoint Encryption area for better attention.
What SSO information is associated with that user ID? Check that using EEM.
I have checked the SSO details which is properly configured.. But still the users are not able to login to EEPC with the new password when they change their AD password.
We have configured the option as per the attached snapshot.
When user changes their AD password at windows logon screen and sync EEPC client. After restart at EEPC login screen it is taking the old password and after the second restart it is taking the new password at EEPC login. Which is not the case with other customers with the same configuration. Where users are able to login with the new password after first reboot only..
And this is happening for all the users.
Each help will be appreciated..
SSO.JPG 17.8 K