1 Reply Latest reply on Oct 28, 2010 6:41 AM by Tristan

    Patch 4 for VirusScan 8.7 installed but ePo 4.5 still showing patch 3

      Hi there,

       

      I deployed the patch 4 for VirusScan 8.7 on all of our machines (about 2300). For some of those, the ePolicy Orchestrator server (running v. 4.5 Patch 3) is still reporting that VirusScan 8.7 Patch 3 is installed.

       

      I tried waking up agent without success; the operation completed but still reporting patch 3.

       

      The only "solution" I founded is to delete the computer from ePo; when the computer register back the patch reported is v. 4.

       

      But it's not good for me as policies defined on a single system will get fired this way!!

       

      Any idea?

        • 1. Re: Patch 4 for VirusScan 8.7 installed but ePo 4.5 still showing patch 3
          Tristan

          I've had a similar issue.

           

          - EPO 4.5 reports machine as having patch 3

          - Local McAfee console says it has patch 3

          - Yet if i run a deployment task for patch 4 the framework service says patch 4 is installed and doesn't do anything.

           

          I had two options to fix it. Install patch 4 manually or remove and re-install the agent.

           

          Luckily i've only had it happen on 3 out of 300 computers.

           

           

          Message was edited by: Tristan on 28/10/10 12:41:58 IST