It's really too bad that there is such poor support for the MWG 7.0 product.
I first tried reading the documentation....talk about brief ... 300+ pages and about no help on how to setup this device. So I called tech support many times and not once has someone been able to answer my question(s) on the product. I always get the I will have to research that and get back to you, which then takes about 1-2 weeks and the response I get is send in your config file and let me take a look at it. After playing with tech support for over a month plus I then finally broke down and paid the $750 for a 4 hour "quick start" session. WOW that was a huge waste of time, most of the stuff that was configured did not work. So I contacted my sales rep from McAfee and they hooked me up with the senior "quick start" guy and he was not able to configure most of the stuff I wanted. I was not asking anyone to configure the whole box or recreate Rome, just give me some examples I could work from.
Make a rule that when a user is blocked from a web site that a page comes up and gives the option for a manager to type in their over-ride user name and password to allow the user to continue to the web site.
Make a rule that allows a site like youtube.com only 10 minutes of access then block the user
Make a rule that when a manager uses his "over-ride" password that an email is sent to a support email address
Make a rule that allow certain IP's to bypass the content filter....
Configure the device in Transparent mode..... Every time I ask someone to do this I get "you really should run it in proxy mode" Why, because the box is preconfigured for it and its easy.
and a few others...
Non of these should have been that hard to configure if the people supporting this product knew it. You would think for a $16,000.00 dollar product you would have some people that actually knew the product. So I guess I am heading back to version 6.8 where at least there is decent documentation and tech support seems to have a better handle on it.
I am Very Disappointed in this product right now!
Message was edited by: Hansel on 10/26/10 3:16:14 PM CDT
Message was edited by: Hansel on 10/26/10 3:16:46 PM CDT