1 Reply Latest reply on Oct 27, 2010 8:41 AM by srajagopalan

    PC now working only in safe mode

      This is a request for help

      (my first post here so please be gentle)

       

      Product Information

      Antivirus Product - McAfee Total Protection

      Product Version - VirusScan version 14.5

      DAT/Signature Version - 6144

      Enginer Version - 5400.1158

       

      Issue

      Problems started when an email attachment was opened.

      After rebooting I can move the mouse but there is no response when I click on anything, hourglass only when over taskbar and no response to keyboard.  Only way to stop and start PC is with the power button.

      After starting in safe mode I was able to copy files and run a scan with the following results (I don't know why more files were scanned each time).  Note that McAfee software is reporting "Real time scanning is off".  When I click Turn On it turns on and off again.

      >>>

      23/10/2010 5:59:26 PM Scan Started: 10/23/2010 05:59:26 PM
      23/10/2010 6:02:11 PM Total objects scanned: 2357
      23/10/2010 6:02:11 PM Objects detected: 0
      23/10/2010 6:02:11 PM Scan Done: 10/23/2010 06:02:11 PM
      23/10/2010 8:52:38 PM Scan Started: 10/23/2010 08:52:38 PM
      23/10/2010 8:57:42 PM Total objects scanned: 49998
      23/10/2010 8:57:42 PM Objects detected: 0
      23/10/2010 8:57:42 PM Scan Done: 10/23/2010 08:57:42 PM
      23/10/2010 9:20:35 PM Scan Started: 10/23/2010 09:20:35 PM
      23/10/2010 9:25:27 PM "C:\Documents and Settings\Kim\Local Settings\Temp\285.tmp" "SpyAgent-br.dll" "5"
      23/10/2010 9:57:50 PM Total objects scanned: 117310
      23/10/2010 9:57:50 PM Objects detected: 1
      23/10/2010 9:57:50 PM Scan Done: 10/23/2010 09:57:50 PM
      <<<

      Restarted normally but same problem

      Restarted in safe mode with network support.  Same problems with real time scanner staying off.

      I downloaded Stinger and ran this with the following results

      >>>

      McAfee® Stinger Version 10.1.0.1075 built on Oct 15 2010

      Copyright © 2010 McAfee, Inc. All Rights Reserved.

      Virus data file v1000 created on Oct 15 2010.

      Ready to scan for 2032 viruses, trojans and variants.

       

      Scan initiated on Sat Oct 23 22:50:19 2010

        Number of clean files: 91338

       

      Scan initiated on Sat Oct 23 23:22:21 2010

        Number of clean files: 91338

      <<<

      Restarted normally but same problem

      What should I do next?

        • 1. Re: PC now working only in safe mode

          In safe mode only the drivers which is essential to start the operating system will be loaded. McAfee Services will be disabled in SafeMode. So it says "Realtime Scan is Off" . Try to Boot your computer using "last known good configuration", and check whether you are able to get into the desktop.

           

          If it doesnt work, Boot the computer in "Safe Mode", click on START --> RUN Type "msconfig" without quotes and press enter. msconfig windows will appear , Disable all the startup items under MsConfig (Screenshot below) and Restart the computer in Normal Mode and see whether it works.

           

           

          msconfigstartup.JPG

           

          Thanks & Regards,

          Raja Gopalan . S

           

           

          Message was edited by: Raja Gopalan on 10/27/10 8:41:05 AM CDT