I have a user who forgot their password. We do not have self recovery enabled yet. How do I recover or reset the password for the user. The help file had an explanation of what to do, but it didn't go into enough detail. I am very new to this product and can't seem to figure out what the next steps are. Here is what the help file says:
Use this task on the client computer, if the user's password or the logon token have been lost, to recover the user or the system.
Before you begin
This task should be performed by the client user in the client computer.
From your EEM or WebHelpdesk Recovery site.
Get McAfee support or learn how to use product in your lab.
Documentation is fairly clear on recovery procedures - Recovering Users and Machines in "Endpoint Encryption for PC Administration Guide"
on 10/14/10 1:05:49 PM EDT