install the product again to make sure the driver is properly activated. It won't let you uninstall a broken installation as it can't be sure the pre-boot is removed.
But is EEPC pre-boot removed completely? Do you boot to Windows ok? Any SBFS remnant files left on this hard drive?
boot wintech cd and open a43 file manager..
check your disk.. I think potentially the disk is not encrypted..
if you can read the disk it's not encrypted..
so..open sb wintech and authenticate local or using database sdb file..
then remove eepc if failed restore the mbr this should fix the boot protection issue.
after you sucessfullt remove the boot protection go to you safeboot/eepc installation normally in
c:\program files\mcafee\endpoint encryption for pc
and run this command "sbsetup.exe -uninstall"
I guess you did not read OP's the first sentence:
I am trying to remove EEPC 5.2.4 from a workstation using Safetech disk 5.2.4. The hard drive has been decrypted but when the OS has booted up "sbsetup -uninstall" fails.
is disk been decryypt from safetch using crypt function?
if using "remove eepc" the boot should already dissabled.. isn't?
if not for whatever reason then need to restore mbr right?
I'm assuming it boots to Windows OK. It is just annoying not to be able to remove client.
Seems to be possible by reinstalling and then removing client, but why to go through that again?
Maybe there is easier way.
""Endpoint Encryption boot protection is still enabled on this machine.
The client can not be uninstalled while boot protection is still enabled.""
the boot protection should already dissable after we remove eepc or decrypt?
or just rempve the installation folder? registry if there is..
1 of 1 people found this helpful
First let me thank you for posting such detail on the problem you faced. I myself have supported many McAfee products over the years and have faced similar but rare problems where the uninstaller fails and you are left with only two options. Manual removal which with Endpoint Encryption we do not do, so the option to install and reinstall is by far the more reliable approach.
The errors and solution provided in this thread was not documented in our McAfee KnowledgeBase, Well from today this is, and I thank all those that contribute to these forums. I will continue to monitor the discussions to ensure we document as many of these issues as possible.
The article (KB70161) takes about 24 - 48 hrs to be processed.
To access this article go to the McAfee ServicePortal (http://mysupport.mcafee.com) and search for KnowledgeBase article KB70161.
All the best.
Knowledge Analyst (Global Online Services)