how many laptops is this happening on? If it's just the one, you know what the problem/solution is
We had the same issue on several laptops and could never find anything that would explain why it happened or what was common between the systems. As a workaround, we added the SbTrayManager.exe into the Startup folder and that took care of the issue.
If anyone has an explanation for why it happened or a different way to fix it, I would love to hear it also.
We've experienced this also and it seems to occur on older or slower machines when the machine is performing encryption after the install. Usually a restart will solve the problem or waiting until the machine finished encrypting.
we too have had this, and as stated before its usually on older slower laptops where the drive is really thrashing. Killing the SBTraymanager.exe in the processes and manually executing the file again would bring it up.
Thank you for your reply. Our Comlany just rolled out EPE and both SbClientManager.exe SBTrayManager was running. I killed SBTrayManager via Taskmgr and restarted and the ICON showed in the Tray (as you suggest).
This was very helpful as an end user (to McAfee) to have this workaround. I believe this is a really issue here if this is the case
If it makes any difference I run in Classic mode under XP SP3.
All The Best, Phil
ı i McAfee Agent Version 220.127.116.112
ı i McAfee Endpoint Encryption Version 5, 2, 6, 10
ı i McAfee Host Intrusion Prevention Version 18.104.22.1689
ı i McAfee, Inc. - HIPSCORE.22.214.171.1247.x86
ı i McAfee, Inc. - SiteAdvisor Enterprise Plus Version 126.96.36.199
ı i McAfee, Inc. - SYSCORE.188.8.131.528.x86
i McAfee, Inc. - VirusScan Enterprise Version 8.7.0
ı i McAfee, Inc. - VSCORE.184.108.40.2067.x86
i McAfee, Inc.(R) Endpoint Encryption for Files and Folders(TM) Version 3, 2, 6, 3
2.10 gigahertz Intel Core2 Duo
64 kilobyte primary memory cache
3072 kilobyte secondary memory cache
Multi-core (2 total)
LENOVO 6465CTO ThinkPad T61
Bus Clock: 200 megahertz
BIOS: LENOVO 7LETC9WW (2.29 ) 03/18/2011
160.03 Gigabytes Usable Hard Drive Capacity
130.64 Gigabytes Hard Drive Free Space
MATSHITA DVD/CDRW UJDA775 [CD-ROM drive]
ST9160823AS [Hard drive] (160.04 GB) -- drive 0, s/n N50KZZKM, SMART Status: Healthy
Im glad the suggestion worked for you. I notice you are running some older versions of the Mcafee products though? We dont see as much of this on the newer 5.2.10 version as we did with versions under 5.2.6.