I recently purchased a new laptop(and renewed my subscription) and installed my licence on the system.I set up my scheduled scan and i far as i can remember it was working until a few days ago.When the time comes to scan nothing happenes and when i go into check the time though i know the time it has pushed on 10 minutes extra and after those ten minutes doing happens either.I have two other subscriptions on my account for family members and only one of them is reporting the same problem as me.Is it affecting certain computers/susbsciptions and given that i worry real time is not scaaning either as the time there is always changing too.I am fed up of having to do a manual scan.Anyone else having problems too
Right i will be as clear as possible here.I have in 3 user total protection and have since renewed on a couple of occasions(i think).So my siter and my mother bought new laptops and i allowed them to use the two licenses.This was last year.Last month i had to buy a new computer and this time choose a laptop.Now i downloaded my subscription again.So this was now 4.Grand no problem.Now as far as i can remember when i set my scan it worked though i can't remember for sure.That laptop broken so i got a new replacement and so again downloaded mcafee for the 5th time and this time i was asked for payment which i done.So why was i not asked for payment for the 4th licence.It seems strange that i was not asked for it and then went i pay for a 5th i get all problems with the scheduled not working.Anyway my sisters scan scheduled does not seem to work but my mothers does.So as i relpied down below.Two emails to customer service two different options.The first i went through and told them that what i got didn't help and i was not sure either of it.So instead of help on that i get a total different solution which too didn't work.I told them in the second email that i am not available to go through this on chat option and stated this clear but still told to go there.I had problems before with Mcafee and the people whom helped me before were excellent and thier options worked and said if you have problems and can't chat e mail is ok.This time no.This time two emails two solutions both nothing.So i want my problem fixed so i can then fix the licence on the other computer.I never had a serious problem as this before.My last was i somehow ended up paying two subscrptions each year.I never had any problems with Mcafee products before and always worked and i am disappointed now.
NB If this happening only on my computer then i would accpet because it is new then maybe there is something causing this.But for another computer would never had any problem to get this and another one(all using my sub)having no problems is very odd.What is happening McAfee?It is like a conspiractory.
Message was edited by: Torukafka on 06/10/10 15:13:35 CDT
Message was edited by: Torukafka on 06/10/10 15:19:35 CDT