HI, thanks for trying to help.
I'm on a PC laptop using Windows Vista connecting to the Internet via a home office wireless router, using Internet Explorer 7.
I have no trouble connecting to the Internet and I can run my McAfee Virus Scan. However when I click "Check Updates" nothing happens. McAfee Security Center tells me my computer is "up to date" but I can't download the updates, it just freezes at 0% completed.
No other third-party anti-virus software on this computer.
Please let me know what to do next. Thanks!
Click the Windows Button and type drivers into the search bar and press enter
Among the folders that appear, select the folder name "etc".
Right click on hosts and select open with - Select Notepad from the list.
Make sure that the last line contains - 127.0.0.1 local host.You can delete if any additional entries found below that and save the file.
Click the Windows Button and type cmd.exe into the search bar
Among the choices, right click on cmd and select Run as Administrator.
In the command prompt window, type ping download.mcafee.com and hit enter
Let me know if we get a reply from the website or any errors.
McAfee Online Community Moderator
Click on Windows start button, type inetcpl.cpl on searchbar
Uncheck all the box under ‘Proxy Server’ are marked.
Now click on ‘Ok’, ‘Ok’.
Click on Windows start button, type cmd (don’t hit enter key) right click on the cmd from the searched entries and select ‘Run as administartor’
Now you will be getting a command prompt window.
Type notepad drivers\etc\hosts and hit enter
Now you will the Windows host file.
Delete all the entries under 127.0.0.1 local host
Now save that file and close that.
On the command prompt window type ping download.mcafee.com
Check whether you are getting replies from any webserver or getting any error message.
Close that command prompt window and try to update McAfee.
Hi, thanks for trying to help.
I followed your instrux, went into drivers > etc > hosts ... local host is 127.0.0.1 Then I tried to delete the ::1 underneath it and Notepad wouldn't allow me to save the file, got an error message: "Cannot create the c:\Windows\System32\drivers\etc\hosts file; Make sure the path and file name are correct."
The cmd ping worked, 4 packets sent and received, 0% loss.
At this point would it be faster to uninstall and reinstall from the website? Thanks!
Thanks for getting back soon, I would say to have this fixed completely , please click on useful links at the top of this page and get in touch with our technical support chat technicians and they will find out if the host file is set right , if not they will help you in getting that fixed as well , as it might be one of the reason for the updates to fail.
Let me know if you still have any issues.
McAfee Online Community Modaerator