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5102 Views 7 Replies Latest reply: Oct 11, 2010 5:18 PM by gpassler RSS
gpassler Newcomer 5 posts since
Mar 19, 2010
Currently Being Moderated

Oct 3, 2010 10:53 AM

Updates Not Downloading; DAT Out of Date

My Updates will not download when I try to manually download them. Ran McAfee Virtual Tech, which said DAT file out of date and Security Center not working. TRIED to access Live Chat and after several tries / long waits and no chat person coming online, I gave up.

 

Is there any way to resolve these issues without uninstalling/reinstalling? On Windows Vista Laptop with Security Center 2010. thanks.

  • Apprentice 38 posts since
    Sep 11, 2010
    Currently Being Moderated
    1. Oct 6, 2010 1:28 PM (in response to gpassler)
    Re: Updates Not Downloading; DAT Out of Date

    Please let me know the type of internet connection that you are using(Dial Up, DSl, FIOS, Wireless..), default Internet browser(Internet explorer, Firefox...), and let me know whether if you are using any other third party AntiVirus applications or not?

  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    3. Oct 6, 2010 4:35 PM (in response to gpassler)
    Re: Updates Not Downloading; DAT Out of Date

    Hello there,


    Click the Windows Button and type drivers into the search bar and press enter

    Among the folders that appear, select the folder name "etc".

    Right click on hosts and select open with - Select Notepad from the list.

     

    Make sure that the last line contains - 127.0.0.1 local host.You can delete if any additional entries found below that and save the file.

     

    Also,

    Click the Windows Button and type cmd.exe into the search bar

    Among the choices, right click on cmd and select Run as Administrator.

    In the command prompt window, type ping download.mcafee.com and hit enter

    Let me know if we get a reply from the website or any errors.

     

     

    Regards,

    Dinesh K
    McAfee Online Community Moderator


    Dinesh
    Ex Community Admin
  • Apprentice 38 posts since
    Sep 11, 2010
    Currently Being Moderated
    4. Oct 6, 2010 10:38 PM (in response to gpassler)
    Re: Updates Not Downloading; DAT Out of Date

    Hi,

    Click on Windows start button, type inetcpl.cpl on searchbar

    Select 'Connection’ tab.. There you could see ‘Lan Settings’, click on that.

    inetcpl lan.gif

     

    Uncheck all the box under ‘Proxy Server’ are marked.

    inetcpl lan 2.gif

    Now click on ‘Ok’, ‘Ok’.

    Click on Windows start button, type cmd (don’t hit enter key) right click on the cmd from the searched entries and select ‘Run as administartor’

    run as ad.gif

    Now you will be getting a command prompt window.

    Type notepad drivers\etc\hosts and hit enter

    Now you will the Windows host file.

    cmd host2.gif

    Delete all the entries under 127.0.0.1 local host

    Now save that file and close that.

    On the command prompt window type ping download.mcafee.com

    Check whether you are getting replies from any webserver or getting any error message.

    Close that command prompt window and try to update McAfee.

  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    6. Oct 11, 2010 3:59 PM (in response to gpassler)
    Re: Updates Not Downloading; DAT Out of Date

    Thanks for getting back soon, I would say to have this fixed completely , please click on useful links at the top of this page and get in touch with our technical support chat technicians and they will find out if the host file is set right , if not they will help you in getting that fixed as well , as it might be one of the reason for the updates to fail.

     

     

    Let me know if you still have any issues.

     

     

    Regards,

    Dinesh K

    McAfee Online Community Modaerator


    Dinesh
    Ex Community Admin

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