7 Replies Latest reply on Dec 15, 2012 1:54 PM by exbrit

    help

      Does anyone know the phone number for tech help?  The website is sending me in circles.

        • 1. Re: help

          It`s on the top of this page under useful links (customer service) i think thats what you want.

          • 2. Re: help
            exbrit

            Troy wrote:

             

            Does anyone know the phone number for tech help?  The website is sending me in circles.

            Normal Technical Support is via online chat through the link under Useful Links or McAfee Support/Home and Home Office, at the top of this page.  Unless you purchased your product retail in the last 30 days then there is free phone support on the same link.  If outside the 30 days phone support is chargeable.

             

            Customer Service is always free, phone or online chat, for account and subscription issues.

            • 3. Re: help

              Hi Troy,

               

              What Ex_Brit says is correct. Customer service (account related issues) is always free. You can reach customer support at this number: 866-622-3911

               

              You can get your free phone tech support within 30 days of purchase by calling Customer service at : (866) 622-3911  

               

              For paid tech support (after 30 days) follow the procedure here: http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=TS&pt=2&st=PHONE

               

              You will be prompted for your country, your name, and a brief description of your problem.

               

              Hope this helps.

               

              Regards,

              Beth Katz

              McAfee Consumer Platform Product Managment

              • 4. Re: help

                Beth,

                 

                Why won't McAfee put these numbers on their web site?  I've tried for 3 days to use the chat and email contact links with no response.  Both advise me of an average wait time of 10 minutes or so, but I never even get a chat window or a call.  I used the phone number you provided (above) and had my question answered and problem solved in 5 minutes.  I was REALLY getting frustrated, and I'm sure I'm not alone.

                 

                Anyway, thanks for posting the numbers here.  Glad I found them!

                John

                • 5. Re: help
                  exbrit

                  dukeofearle wrote:

                   

                  Beth,

                   

                  Why won't McAfee put these numbers on their web site?  I've tried for 3 days to use the chat and email contact links with no response.  Both advise me of an average wait time of 10 minutes or so, but I never even get a chat window or a call.  I used the phone number you provided (above) and had my question answered and problem solved in 5 minutes.  I was REALLY getting frustrated, and I'm sure I'm not alone.

                   

                  Anyway, thanks for posting the numbers here.  Glad I found them!

                  John

                  You are posting to a 2 year-old thread so I doubt anyone here is still subscribed to this topic, however McAfee does publish all its contact information.  The main numbers are on the 'Contact Us' at the bottom left of any of the pages here in these forums and most pages on its website.  In the 2 years since this thread was active phone support is now free of charge too   On the support pages the phone numbers will be revealed if you follow the prompts.  Technical Support for the USA is available 24/7 via online chat and between 6am and 6pm Pacific time on the phone.   Try the latter, that will be quicker.  http://service.mcafee.com/ServiceSelect.aspx?lc=1033&sg=TS&pt=1&st=PHONE

                  If you are having problems getting pages to cooperate it could be your browser settings.  Try another browser perhaps.

                   

                   

                   

                  .

                   

                  Message was edited by: Ex_Brit on 15/12/12 11:33:52 EST AM
                  • 6. Re: help

                    Dear E_B,

                     

                    Thanks for the resopnse.  Yes, I did find the telephone number in small print under the heading "Home User Sales" (not where I expected, since I was looking for Support, or Account Problems.  My bad.  So that was a personal problem, not a browser problem. 

                     

                    Howefver, I still can't get the online chat to work.  I'm using a brand new Dell with Windows 8 and the latest IE-10.1.  Just in case that was the problem, I also tried Google Chrome.  And it works!  Tried again with IE-10, no luck.  So NOW we have a browser issue, apparently. 

                     

                    Thanks again for the help.

                     

                    John

                    • 7. Re: help
                      exbrit

                      Try telling IE10 to always use Compatibility View under Tools.