3 Replies Latest reply on Oct 13, 2010 1:51 PM by Dinz

    McAfee says "Virus Protection: Not Installed".

      I had to reinstall my McAfee and now it says Virus Protection:  Not Installed but my subscription expires in 1/12/2011.  When I click on the install this feature now link it takes me to the McAfee website to renew.  What am I missing here?  I have a active subscription but the virus protection isn't working.

       

      Any help is appreciated.


      Thanks

        • 1. Re: McAfee says "Virus Protection: Not Installed".
          Dinz

          Hello there,


          Could you please provide us with some more information about the issue;
          What is the operating system of the computer ?
          Did you install the programs though a disc or from internet ?
          Do we have any other security software installed in the computer ?
          Did we make any recent changes to the computer like a system restore ?

          Please run Mcafee virtual technician from here : http://mvt.mcafee.com and post us your session id .


          Please get back to us with the above information and we will help you proceed further with this.

           

          Regards,
          Dinesh K
          McAfee Online Community Moderator

          • 2. Re: McAfee says "Virus Protection: Not Installed".

            Hi Dinesh

             

            The operating system is Win XP pro SP3.

            The program was installed from the internet.

            No other securty software running on the computer

            No system restore or changes to system.

            Session ID after virtual technicain is 28040701.

             

            Thanks for your help.

            Wes

            • 3. Re: McAfee says "Virus Protection: Not Installed".
              Dinz

              Hi bowhunts,

              Sorry for the delayed response, please follow the below prompts before you reinstall the software;

               

              Run the McAfee removal tool from here and restart the computer.

              Check for any third party software remnants in control panel and in the below locations;

              C:\program files and common files

              C:\program data

              if found delete them.

               

              Run the Mcpreinstall tool from here and reinstall the program from your account page.

               

              Let me know if you have any issues ,

               

               

              Regards,

              Dinesh K

              McAfee Online Community Moderator