1 2 Previous Next 15 Replies Latest reply on Oct 5, 2010 5:48 AM by peter_eepc

    Some machines won't start encrypting

      So far, I have encrypted almost 40 machines without a problem, so I am pretty sure my ePO environment is setup correctly. The machines will install the McAfee Agent, EE Agent and EE software just fine, prompt for a reboot, but they just won't start encrypting, even after waiting well after communicating back to the ePO server several times. At first I thought it was because I was logging in as the local admin account on the machine, but I have been doing that for a while and most machines encrypt just fine that way too. The users domain account and another account for my IT staff are assigned to the machine so I think that is all correct too. Can anyone point me in the right direction here? I am fairly new to this product so I am sure I am missing something.

       

      Thanks for any assistance,

       

      Bill

        • 1. Re: Some machines won't start encrypting

          https://kc.mcafee.com/corporate/index?page=content&id=KB68410&actp=search&viewlo cale=en_US&searchid=1284067507256

           

          this is the master list for activation related troubleshooting.

           

          The two most common issues are a) not assigning any users b) having NAT in the way

           

           

          Message was edited by: SafeBoot on 10/1/10 11:12:08 AM EDT
          • 2. Re: Some machines won't start encrypting

            I will take a look, I don't think it is either one of the two things you mentioned though. The users are assigned and we don't use NAT internally.

            • 3. Re: Some machines won't start encrypting
              hlager

              Hi, I have the same issue.. have walked through the  above document with no success. the agent deploys but the state stays INACTIVE...

              • 5. Re: Some machines won't start encrypting
                hlager

                Already did!

                • 6. Re: Some machines won't start encrypting

                  Enable encryption plugin logging (debug) and post it's content after waking up agents.

                  • 7. Re: Some machines won't start encrypting
                    hlager

                    2010-10-4 14:55:56,4 INFO EpoPlugin Policy enforcement started..

                    2010-10-4 14:55:56,113 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = F89C8467-F21B-44B5-BF5A-ED8438E4C80D ver = 1

                    2010-10-4 14:56:22,618 INFO MfeEpeDiscoveryService Service stopped

                    2010-10-4 14:56:22,618 INFO MfeEpeLoggingService: Service stopped

                    2010-10-4 14:56:25,160 INFO MfeEpeLoggingService: Initialized successfully

                    2010-10-4 14:56:25,160 INFO MfeEpeLoggingService: Service started successfully

                    2010-10-4 14:56:25,176 INFO MfeEpeDiscoveryService Initialized successfully

                    2010-10-4 14:56:25,176 INFO MfeEpeDiscoveryService Service started successfully

                    2010-10-4 14:56:25,176 INFO MfeEpePluginInformationService Initialized successfully

                    2010-10-4 14:56:25,176 INFO MfeEpeCoreEncryptionPlugin Initialized Successfully

                    2010-10-4 14:56:25,176 INFO MfeEpePluginInformationService Service started successfully

                    2010-10-4 14:56:25,192 INFO MfeEpeEsEncryptionInformationService Initialized Successfully

                    2010-10-4 14:56:25,192 INFO MfeEpeProductDetectionPlugin Initialized Successfully

                    2010-10-4 14:56:25,207 INFO EpoPlugin Initialized Successfully

                    2010-10-4 14:56:25,207 INFO MfeEpeKeyServerService Initialized Successfully

                    2010-10-4 14:56:25,207 INFO MfeEpeServiceLPCServer Initialized Successfully

                    2010-10-4 14:56:25,207 INFO MfeEpePcEncryptionProviderPlugin Initialized Successfully

                    2010-10-4 14:56:25,207 INFO MfeEpePcEncryptionProviderPlugin Initialized Successfully

                    2010-10-4 14:56:25,223 INFO MfeEpeUserLibService Initialized Successfully

                    2010-10-4 14:56:25,223 INFO MfeEpeAuditLibService Initialized Successfully

                    2010-10-4 14:56:25,223 INFO MfeEpeOsLogonLibService Initialized Successfully

                    2010-10-4 14:56:25,223 INFO MfeEpeOsUserSelfManagementService Initialized Successfully

                    2010-10-4 14:56:25,223 INFO MfeEpeCoreEncryptionPlugin Service Started Successfully

                    2010-10-4 14:56:25,223 INFO MfeEpeEsEncryptionInformationService Service Started Successfully

                    2010-10-4 14:56:25,223 INFO MfeEpeProductDetectionPlugin Service Started Successfully

                    2010-10-4 14:56:25,238 INFO EpoPlugin Service Started Successfully

                    2010-10-4 14:56:25,238 INFO MfeEpeKeyServerService Service Started Successfully

                    2010-10-4 14:56:25,238 INFO MfeEpeServiceLPCServer Service Started Successfully

                    2010-10-4 14:56:25,238 INFO MfeEpePcEncryptionProviderPlugin Service Started Successfully

                    2010-10-4 14:56:25,238 INFO MfeEpeUserLibService Service Started Successfully

                    2010-10-4 14:56:25,332 INFO MfeEpeAuditLibService Service Started Successfully

                    2010-10-4 14:56:25,332 INFO MfeEpeOsLogonLibService Service Started Successfully

                    2010-10-4 14:56:25,410 INFO MfeEpeServiceLPCServer LPC initialized

                    2010-10-4 15:0:57,44 INFO EpoPlugin Policy enforcement started..

                    2010-10-4 15:0:57,60 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = 1 ver = 1

                    2010-10-4 15:5:57,869 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

                    2010-10-4 15:10:59,168 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

                    2010-10-4 15:16:0,443 INFO EpoPlugin Policy enforcement started..

                    2010-10-4 15:16:0,459 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = F89C8467-F21B-44B5-BF5A-ED8438E4C80D ver = 1

                    2010-10-4 15:21:1,789 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

                    2010-10-4 15:21:29,853 INFO EpoPlugin Policy enforcement started..

                    2010-10-4 15:21:29,853 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = F89C8467-F21B-44B5-BF5A-ED8438E4C80D ver = 1

                    2010-10-4 15:21:43,316 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

                    2010-10-4 15:25:41,76 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

                    2010-10-4 15:26:22,884 INFO EpoPlugin Policy enforcement started..

                    2010-10-4 15:26:22,900 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = F89C8467-F21B-44B5-BF5A-ED8438E4C80D ver = 1

                    2010-10-4 15:31:23,575 INFO EpoPlugin Policy enforcement started..

                    2010-10-4 15:31:23,590 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = F89C8467-F21B-44B5-BF5A-ED8438E4C80D ver = 1

                    2010-10-4 15:33:8,298 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

                    2010-10-4 15:33:14,647 INFO EpoPlugin Policy enforcement started..

                    2010-10-4 15:33:14,647 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = F89C8467-F21B-44B5-BF5A-ED8438E4C80D ver = 1

                    2010-10-4 15:35:10,976 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

                    2010-10-4 15:35:18,27 INFO EpoPlugin Policy enforcement started..

                    2010-10-4 15:35:18,43 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = F89C8467-F21B-44B5-BF5A-ED8438E4C80D ver = 1

                    2010-10-4 15:35:26,264 INFO MfeEpeDiscoveryService Service stopped

                    2010-10-4 15:35:26,264 INFO MfeEpeLoggingService: Service stopped

                    2010-10-4 15:35:28,823 INFO MfeEpeLoggingService: Initialized successfully

                    2010-10-4 15:35:28,823 INFO MfeEpeLoggingService: Service started successfully

                    2010-10-4 15:35:28,838 INFO MfeEpeDiscoveryService Initialized successfully

                    2010-10-4 15:35:28,838 INFO MfeEpeDiscoveryService Service started successfully

                    2010-10-4 15:35:28,838 INFO MfeEpePluginInformationService Initialized successfully

                    2010-10-4 15:35:28,838 INFO MfeEpePluginInformationService Service started successfully

                    2010-10-4 15:35:28,838 INFO MfeEpeCoreEncryptionPlugin Initialized Successfully

                    2010-10-4 15:35:28,854 INFO MfeEpeEsEncryptionInformationService Initialized Successfully

                    2010-10-4 15:35:28,854 INFO MfeEpeProductDetectionPlugin Initialized Successfully

                    2010-10-4 15:35:28,869 INFO EpoPlugin Initialized Successfully

                    2010-10-4 15:35:28,869 INFO MfeEpeKeyServerService Initialized Successfully

                    2010-10-4 15:35:28,869 INFO MfeEpeServiceLPCServer Initialized Successfully

                    2010-10-4 15:35:28,869 INFO MfeEpePcEncryptionProviderPlugin Initialized Successfully

                    2010-10-4 15:35:28,885 INFO MfeEpePcEncryptionProviderPlugin Initialized Successfully

                    2010-10-4 15:35:28,885 INFO MfeEpeUserLibService Initialized Successfully

                    2010-10-4 15:35:28,885 INFO MfeEpeAuditLibService Initialized Successfully

                    2010-10-4 15:35:28,885 INFO MfeEpeOsLogonLibService Initialized Successfully

                    2010-10-4 15:35:28,885 INFO MfeEpeOsUserSelfManagementService Initialized Successfully

                    2010-10-4 15:35:28,885 INFO MfeEpeCoreEncryptionPlugin Service Started Successfully

                    2010-10-4 15:35:28,885 INFO MfeEpeEsEncryptionInformationService Service Started Successfully

                    2010-10-4 15:35:28,885 INFO MfeEpeProductDetectionPlugin Service Started Successfully

                    2010-10-4 15:35:28,901 INFO EpoPlugin Service Started Successfully

                    2010-10-4 15:35:28,901 INFO MfeEpeKeyServerService Service Started Successfully

                    2010-10-4 15:35:28,901 INFO MfeEpeServiceLPCServer Service Started Successfully

                    2010-10-4 15:35:28,901 INFO MfeEpePcEncryptionProviderPlugin Service Started Successfully

                    2010-10-4 15:35:28,901 INFO MfeEpeUserLibService Service Started Successfully

                    2010-10-4 15:35:28,916 INFO MfeEpeAuditLibService Service Started Successfully

                    2010-10-4 15:35:28,916 INFO MfeEpeOsLogonLibService Service Started Successfully

                    2010-10-4 15:35:28,994 INFO MfeEpeServiceLPCServer LPC initialized

                    2010-10-4 15:35:40,351 INFO EpoPlugin Policy enforcement started..

                    2010-10-4 15:35:40,367 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = 1 ver = 1

                    2010-10-4 15:40:41,182 INFO EpoPlugin Policy enforcement started..

                    2010-10-4 15:40:41,198 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = F89C8467-F21B-44B5-BF5A-ED8438E4C80D ver = 1

                    2010-10-4 15:45:42,130 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

                    2010-10-4 15:49:16,95 INFO MfeEpeDiscoveryService Service stopped

                    2010-10-4 15:49:16,110 INFO MfeEpeLoggingService: Service stopped

                    2010-10-4 15:50:2,728 INFO MfeEpeLoggingService: Initialized successfully

                    2010-10-4 15:50:2,748 INFO MfeEpeLoggingService: Service started successfully

                    2010-10-4 15:50:2,748 INFO MfeEpeDiscoveryService Initialized successfully

                    2010-10-4 15:50:2,818 INFO MfeEpeDiscoveryService Service started successfully

                    2010-10-4 15:50:2,818 INFO MfeEpePluginInformationService Initialized successfully

                    2010-10-4 15:50:2,878 INFO MfeEpePluginInformationService Service started successfully

                    2010-10-4 15:50:2,878 INFO MfeEpeCoreEncryptionPlugin Initialized Successfully

                    2010-10-4 15:50:2,888 INFO MfeEpeEsEncryptionInformationService Initialized Successfully

                    2010-10-4 15:50:2,938 INFO MfeEpeProductDetectionPlugin Initialized Successfully

                    2010-10-4 15:50:10,36 INFO EpoPlugin Initialized Successfully

                    2010-10-4 15:50:10,36 INFO MfeEpeKeyServerService Initialized Successfully

                    2010-10-4 15:50:10,36 INFO MfeEpeServiceLPCServer Initialized Successfully

                    2010-10-4 15:50:10,208 INFO MfeEpePcEncryptionProviderPlugin Initialized Successfully

                    2010-10-4 15:50:10,208 INFO MfeEpePcEncryptionProviderPlugin Initialized Successfully

                    2010-10-4 15:50:10,208 INFO MfeEpeUserLibService Initialized Successfully

                    2010-10-4 15:50:10,208 INFO MfeEpeAuditLibService Initialized Successfully

                    2010-10-4 15:50:10,208 INFO MfeEpeOsLogonLibService Initialized Successfully

                    2010-10-4 15:50:10,208 INFO MfeEpeOsUserSelfManagementService Initialized Successfully

                    2010-10-4 15:50:10,208 INFO MfeEpeCoreEncryptionPlugin Service Started Successfully

                    2010-10-4 15:50:10,223 INFO MfeEpeEsEncryptionInformationService Service Started Successfully

                    2010-10-4 15:50:10,223 INFO MfeEpeProductDetectionPlugin Service Started Successfully

                    2010-10-4 15:50:10,223 INFO EpoPlugin Service Started Successfully

                    2010-10-4 15:50:10,223 INFO MfeEpeKeyServerService Service Started Successfully

                    2010-10-4 15:50:10,223 INFO MfeEpeServiceLPCServer Service Started Successfully

                    2010-10-4 15:50:10,223 INFO MfeEpePcEncryptionProviderPlugin Service Started Successfully

                    2010-10-4 15:50:10,223 INFO MfeEpeUserLibService Service Started Successfully

                    2010-10-4 15:50:10,223 INFO MfeEpeAuditLibService Service Started Successfully

                    2010-10-4 15:50:10,223 INFO MfeEpeOsLogonLibService Service Started Successfully

                    2010-10-4 15:50:10,567 WARNING MfeEpeOsLogonLibService .\EpePcOsLogonServiceHandler.cpp: EPEPC_os_logon_service_handler::get_system_policy: 81: [0xEE120000]

                    2010-10-4 15:50:10,567 WARNING MfeEpeOsLogonLibService .\EpePcOsLogonServiceHandler.cpp: EPEPC_os_logon_service_handler::get_system_policy: 86: [0xEE120000]

                    2010-10-4 15:50:10,598 INFO MfeEpeServiceLPCServer LPC initialized

                    2010-10-4 15:50:10,613 WARNING MfeEpeOsLogonLibService .\EpePcOsLogonServiceHandler.cpp: EPEPC_os_logon_service_handler::get_system_policy: 81: [0xEE120000]

                    2010-10-4 15:50:10,613 WARNING MfeEpeOsLogonLibService .\EpePcOsLogonServiceHandler.cpp: EPEPC_os_logon_service_handler::get_system_policy: 86: [0xEE120000]

                    2010-10-4 15:50:10,629 WARNING MfeEpeOsLogonLibService .\EpePcOsLogonServiceHandler.cpp: EPEPC_os_logon_service_handler::get_system_policy: 81: [0xEE120000]

                    2010-10-4 15:50:10,629 WARNING MfeEpeOsLogonLibService .\EpePcOsLogonServiceHandler.cpp: EPEPC_os_logon_service_handler::get_system_policy: 86: [0xEE120000]

                    2010-10-4 15:50:10,629 WARNING MfeEpeOsLogonLibService .\EpePcOsLogonServiceHandler.cpp: EPEPC_os_logon_service_handler::get_system_policy: 81: [0xEE120000]

                    2010-10-4 15:50:10,645 WARNING MfeEpeOsLogonLibService .\EpePcOsLogonServiceHandler.cpp: EPEPC_os_logon_service_handler::get_system_policy: 86: [0xEE120000]

                    2010-10-4 15:55:10,603 INFO EpoPlugin Policy enforcement started..

                    2010-10-4 15:55:10,619 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = 1 ver = 1

                    2010-10-4 15:55:36,421 INFO EpoPlugin Policy enforcement started..

                    2010-10-4 15:55:36,437 INFO EpoPlugin .\EpeEpoPolicyHandler.cpp: EPEEPO_policy_handler::handle: 183: Sent download theme command to Epo id = F89C8467-F21B-44B5-BF5A-ED8438E4C80D ver = 1

                    2010-10-4 15:55:45,251 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

                    2010-10-4 16:0:46,940 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

                    2010-10-4 16:5:48,426 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

                    2010-10-4 16:10:49,744 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

                    2010-10-4 16:15:51,236 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

                    2010-10-4 16:20:52,832 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

                    2010-10-4 16:25:54,474 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

                    2010-10-4 16:30:55,851 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

                    2010-10-4 16:35:57,353 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

                    2010-10-4 16:40:58,823 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

                    • 8. Re: Some machines won't start encrypting

                      Which file is that? Did you enable plugin debug (via registry)?

                      • 9. Re: Some machines won't start encrypting
                        hlager
                        Yepp!
                        Errors/ Warnings and Information Level3

                        /Henrik
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