3 Replies Latest reply on Oct 1, 2010 3:59 AM by charlie.vaca

    VirusScan 8.5 update failed

      Hello

       

      Sorry my bad english.

       

      I have an update problem that recurs in many computers.

      I can not find information in the KB or the Communities.

      this is part of the logs agent_xxxx.log and McScript.log

       

      Agent_xxxxx.log:

       

      2010-09-29 10:34:28    I    #608    Uec    Received ipc data from mue
      2010-09-29 10:34:28    I    #608    Uec    Processing progress information
      2010-09-29 10:34:28    i    #608    Updater    Error al descargar avvdat-6120.zip.
      2010-09-29 10:34:28    I    #608    Uec    Done processing progress information
      2010-09-29 10:34:28    I    #608    Uec    Received ipc data from mue
      2010-09-29 10:34:28    I    #608    Uec    Processing progress information
      2010-09-29 10:34:28    i    #608    Updater    Fallo al actualizar a la versión 6120.0000.
      2010-09-29 10:34:28    I    #608    Uec    Done processing progress information
      2010-09-29 10:34:28    I    #608    Uec    Received ipc data from mue

       

       

      McScript.log:

       

      2010-09-29 10:40:20    E    #608    ScrptExe     [CallIf]->

      2010-09-29 10:40:20    E    #608    ScrptExe     [Executing section V2Update]->

      2010-09-29 10:40:20    E    #608    ScrptExe     [CallIf]->

      2010-09-29 10:40:20    E    #608    ScrptExe     [Executing section GetNewDATs]->

      2010-09-29 10:40:20    E    #608    ScrptExe     [CallIf]->

      2010-09-29 10:40:20    E    #608    ScrptExe     [Executing section DownLoadFullDats]->

      2010-09-29 10:40:20    E    #608    ScrptExe     [Call]->

      2010-09-29 10:40:20    E    #608    ScrptExe     [Executing section VerifyFile]->

      2010-09-29 10:40:20    E    #608    ScrptExe     [GetFiles]->

      2010-09-29 10:40:20    E    #608    creposi     [getFiles,Current\VSCANDAT1000\DAT\0000,C:\Documents and Settings\All Users\Datos de programa\McAfee\Common Framework\Current\VSCANDAT1000\DAT\0000]->

      2010-09-29 10:40:20    E    #608    creposi     [downloadFile,avvdat-6120.zip,C:\Documents and Settings\All Users\Datos de programa\McAfee\Common Framework\Current\VSCANDAT1000\DAT\0000]->

      2010-09-29 10:40:20    E    #608    imsite     [downloadFile,avvdat-6120.zip,Current\VSCANDAT1000\DAT\0000,C:\Documents and Settings\All Users\Datos de programa\McAfee\Common Framework\Current\VSCANDAT1000\DAT\0000,1]->

      2010-09-29 10:40:20    E    #608    imsite      The naInet library returned an error. [Parent error: NaInet library returned code == -10]

      2010-09-29 10:40:20    E    #608    ScrptUtl    Error trace:

      2010-09-29 10:40:20    E    #608    Thread     [Main thread]->

      2010-09-29 10:40:20    E    #608    SessMgr     [SessionManager::runScript:C:\Documents and Settings\All Users\Datos de programa\McAfee\Common Framework\UpdateMain.McS]->

      2010-09-29 10:40:20    E    #608    ScrptExe     [Executing section ScriptMain]->

      2010-09-29 10:40:20    E    #608    ScrptExe     [CallIf]->

      2010-09-29 10:40:20    E    #608    ScrptExe     [Executing section StartUpdateProcess]->

      2010-09-29 10:40:20    E    #608    ScrptExe     [Call]->

      2010-09-29 10:40:20    E    #608    ScrptExe     [Executing section DetectInstalledProductsAndUpdate]->

      2010-09-29 10:40:20    E    #608    ScrptExe     [Call]->

      2010-09-29 10:40:20    E    #608    ScrptExe     [Executing section GetDetectionScripts]->

      2010-09-29 10:40:20    E    #608    ScrptExe     [Call]->

      2010-09-29 10:40:20    E    #608    ScrptExe     [Executing section FindAndExecuteDetectionScripts]->

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      2010-09-29 10:40:20    E    #608    ScrptUtl      Failed to download from repository
      2010-09-29 10:40:20    I    #608    imsite        Download to: C:\Documents and Settings\All Users\Datos de programa\McAfee\Common Framework\Current\VSCANDAT1000\DAT\0000\SiteStat.xml
      2010-09-29 10:40:20    I    #608    imsite        Download from: (ePO_XXXXX) SiteStat.xml
      2010-09-29 10:40:20    I    #608    naInet    Open URL: http://1.1.1.1:90/Software/SiteStat.xml
      2010-09-29 10:40:20    I    #608    naInet    Trying to download using libcurl
      2010-09-29 10:40:21    I    #608    ScrptUtl    Setting Flag after file not found to restart update.
      2010-09-29 10:40:21    I    #608    imsite        Download to: C:\Documents and Settings\All Users\Datos de programa\McAfee\Common Framework\Current\VSCANDAT1000\DAT\0000\SiteStat.xml
      2010-09-29 10:40:21    I    #608    imsite        Download from: (ePO_XXXXX) SiteStat.xml
      2010-09-29 10:40:21    I    #608    naInet    Open URL: http://1.1.1.1:90/Software/SiteStat.xml
      2010-09-29 10:40:21    I    #608    naInet    Trying to download using libcurl
      2010-09-29 10:40:22    I    #608    ScrptExe    Setting flag after file not found to restart update.
      2010-09-29 10:40:22    I    #608    ScrptExe    Failed to get the files from the server.  Setting bRet to FALSE
      2010-09-29 10:40:22    I    #608    ScrptMgr   Error al descargar avvdat-6120.zip.
      2010-09-29 10:40:22    I    #608    ScrptMgr    Setting the working dir as C:\Documents and Settings\All Users\Datos de programa\McAfee\Common Framework\Current\VSCANDAT1000\DAT\0000
      2010-09-29 10:40:22    I    #608    ScrptMgr    Fallo al actualizar a la versión 6120.0000.

       

      Any idea?

       

      Thanks for your help.

       

       

      El mensaje fue editado por: charlie.vaca on 29/09/10 5:36:27 CDT