7 Replies Latest reply on Sep 28, 2010 5:48 PM by 0123

    Unable to mount HD with WinTech

      I got a call from our Hong Kong support desk that they are unable to mount a HD using the WinTech CD, even after they've successfully authenticated and authorised.  I've never seen that before.  At first they tried authenticating from the SBFS and got the "Safeboot Client Not Activated" error message.  So I exported the machine config from the EEM and they were able to successfully authenticate from the database.  Then they launch the A43 Explorer and the C: drive is completely blank as if they weren't authenticated or authorised.

       

      I've never seen this before.  Any ideas?