If your mcafee products came along with your dell computer , please get in touch with McAfee technical support chat from here with your order number and customer number for your dell computer and our technicians would help you in getting the correct subscriptions updated to your account.
McAfee Online Community Moderator
I have tried this many times. I put in my name problem etc. then get to a page where it says click start to initiate chat, then a new window opens with the first page that asks if i want technical support, customer support, or virus removal. and it starts from the beginning.
You might want to try to contact McAfee Customer service by telephone since this appears to be a subscription related issue. Be sure to have the information available that Dinz suggested you have when you get in contact with them.