Hi, has your billing issue been sorted out? I've moved this to our Home and Home office area for better attention by an expert.
Sorry for your frustration, Yes I do see from our records that your have McAfee Internet Security expiry till 09/26/2011 .
The point is that , the trial version you obtained preinstalled with your Toshiba computer could be a different McAfee suite than the one that is now renewed.
To solve the problem ; please run the McAfee removal tool from here
Login to your account page : http://us.mcafee.com/root/login.asp and reinstall your products. (If you are unsure about your McAfee password, use the option forgot password available there)
Hope the above information helps you better,, please share your experience on how this worked for you.
McAfee Online Community Moderator
Nope! The money has gone through from my account to paypal to McAfee, and when I called customer services (twice on the phone) they kept telling me to speak to customer services :z