3 Replies Latest reply on Oct 21, 2010 7:17 PM by nchattop

    trojan artemis update Starcraft 2

    dragonis

      hello !

       

      I am updating starcraft2 to their patch 1.10 and get from your product this bloking message (which i can not copy/paste ) :

       

      Mac Afee has detected and deleted a trojan horse : Artemis!90F2B20435A0 !!!!

       

      This seems to be a false positive, can you check and provide a correction or confirm this is a virus from Blizzard ???

       

      fyi : http://forum.avast.com/index.php?topic=64254.0

       

       

       

      Thanks and regards

        • 1. Re: trojan artemis update Starcraft 2
          Dinz

          Hi there,

          When a file is scanned, VirusScan compares it to known threats. VirusScan also uses heuristic

          techniques to detect unusual behavior. When a file cannot be matched to a known threat, but exhibits unusual and possibly threatening behavior, VirusScan uses Artemis technology to evaluate the threat of the unknown file. If the file is deemed unsafe, VirusScan quarantines the file to protect your computer.


          If you feel that VirusScan has incorrectly quarantined a file you know to be safe, you can recover that file using the steps below.

          1. Double-click the M icon in your taskbar.
          2. Click Navigation.
          3. Click the Quarantined and Trusted Items link.
          4. Click the Quarantined Items drawer.
          5. You may now click Restore to restore the file.

          You can take other actions with the file, if desired:

          • Click Delete to permanently delete the file.
          • ClickSend to McAfee to send the file to McAfee Labs for further investigation.

           

           

          Regards,

          Dinesh K

          McAfee Online Community Moderator

          • 2. Re: trojan artemis update Starcraft 2
            exbrit

            Moved to Artemis Discussion forum for better attention.  There are some steps you can take here also:  https://community.mcafee.com/thread/2016

             

             

            Message was edited by: Ex_Brit on 20/10/10 8:29:57 EDT PM
            • 3. Re: trojan artemis update Starcraft 2

              Hi

               

              This file has already been whitelisted and should no longer detect. We request you to please update your latest and make sure you are using 5.4 and Scan Engine Version 5400 (5.4)

               

              Thanks & Regards

              Neha Chattopadhyay

              McAfee SME