2 Replies Latest reply on Sep 27, 2010 8:59 AM by srajagopalan

    September 7, 2010 McAfee patch disables McAfee Antivirus & now McAfee AV won't reinstall

      September 7, 2010 McAfee patch disables McAfee Antivirus & now McAfee AV won't reinstall

       

      Earlier this year my brother bought a Dell PC, receiving 15 months of McAfee Antivirus with it.

       

      On September 7, 2010, Real-time protection turned-off (red). Attempts to turn it on only resulted in a momentary green. No scans could be done.

       

      After three days of McAfee Virtual Technician, McAfee Chats, even a phone call from McAfee Tech Support, phone calls to Dell, and phone calls to Dell-McAfee support, during which time the first McAfee Chat person completely uninstalled his McAfee AV and then could not re-install it (re-install failed), it was finally revealed that a September 7, 2010 (pushed) patch broke McAfee on Windows 7 64 bit OS, and that it should be fixed in less than a week.

       

      Since then, my brother downloads the latest McAfee daily via his McAfee My Account and attempts to install it. This still fails. He periodically calls Dell-McAfee support. They still acknowledge their problem, hope it will be fixed soon, and tell him to keep trying to install it. He's been without his McAfee protection for nearly three weeks.

       

      Please, someone shed some light on this.

       


      Thanks,

      psuatocobra