Hi, we are a large organisation and have been using Safeboot for over 2yrs now, up until recently we have had the odd issue here and there but nothing as major as what we now face. We now have an issue with new Dell E6410 Series laptops, a delivery of 40 came in and all were the same batch and specification. All of them encrypted fully with no errors or issues we knew of and were placed into stock until ready. All of the systems had a brand new fresh build of Win XP with SP3 configured as RAID, most had A03 BIOS and a few had A04.
The problem we have is that when we need to issue these to the end user when we boot them up and all we get is approx 1" of the blue bar at pre-boot and that's it. We have tried various laptops and some will boot fine so it hasn't affected every system. I have seen various posts about one thing or the other but so far haven't been able to resolve this issue.
Steps taken so far:
All BIOS updated to A05 - no fix
USB Legacy turned off in BIOS - no fix
Latitude On turned off in BIOS - no fix
System re-imaged - no fix
Hard Drive diagnostics all passed no errors found ( all HD are Seagate Momentus 7200.4 160GB ST9160412AS Firmware D005SDM1 )
Used just the standard Dell factory image - system boots fine
What makes it difficult to understand is what has happened to cause this problem, all systems were put into storage in the same area and now some boot and some don't out of the 40 systems so far 3 out 5 tested have failed!
I have attached a few files which detail the system spec, BIOS info, SBClientLog.txt and various screen shots.
We are an organisation which have all Dell equipment so this is major worry as we now have more orders we need to place but as we have a requirement for Safeboot on all Laptops this is a serious problem. The version of Safeboot CLient we use is V5.1.3 and all out E6410's are i5 processors.
Any comments or help would be appreciated.