Which EEPC version was installed on affected PC?
If you boot that system with SafeTech floppy, can you get Disk Information details?
The client files are 5.2.1. The Safetech floppy is also 5.2.1 (but not my Wintech). Using the Safetech floppy, when I look at the Disk info I get;
logical disk number: 0
disk information (error-e002000a)
Do you need the partition info?
In this case it seems that forced encryption removal is the only option.
You would need to check if whole partion has been fully encrypted and you have the right SDB key.
Fo that you need partition information (fist sector and last sector).
Using SafeTech Workspace functions, load first sector from partition to workspace, decrypt workspace and look for clear text.
Do the same with last sector from partition. If you can see clear text in both cases, ONLY THEN you could proceed to sector range decryption.
Keep in mind that machine must be uninterrupted during that process, otherwise you loose track of what has been decrypted.
I would perform raw disk image before all that SafeTech manipulation, if your data is important. Just in case of failure.
Ok. I have finished capturing the image and am now in Safetech, authorized and authenticated. when I look at the disk info, I have two partitions. Which one is the C drive? The other partition I assume is the endpoint encryption boot partition?
Please post what you have got. What OS is installed on that PC?
XP partition start sector is 128520 and end sector is 156232124. Therefore disk seems to be 80GB. Please perform load those sectors to workspace and decrypt workspace with your machine SDB key. You should see some clear text in both.
Pardon my naivety... So I opened the workspace, load buffer from disk starting with sector 128520 with the sector count of 156103605; it appears to be frozen. Does it take a while?
I just reread your post...I did it wrong - should have loaded only the first and then the last. Should I just turn off the computer and start over?