1 2 Previous Next 17 Replies Latest reply on Oct 6, 2010 11:45 AM by lloydjv

    Update to v10 forced to uninstall; not uninstalling or reinstalling

      I'm going to go ahead and lift my posts from an earlier discussion

       

      9/16/2010

      This (Real Time Scanning refusing to stay on) started happening the minute I upgraded to v10. I've uninstalled any possible conflicting software (Malwarebytes' Anti Malware), haven't performed a system restore, and don't have any existing malware on my system, and I'm still seeing the issue. I really don't know  what more I can do. On Virtual Technician, although I've run McAfee's inbuilt update service multiple times, it's asked me to restart, and yet the Technician is still picking up missing files that I thought I'd already updated!

       

      My session ID is 27724169 and my problem log's attached.

       

      Getting  this problem resolved is my #1 goal right now, in light of the fact that all other anti virus software have been uninstalled and I am, literally, quite unprotected. Haven't had any issues until now, but  perusing these forums, I'm realizing this is a common issue and if it's this common why hasn't it been more substantially resolved?

       

      9/17/2010

      I still have 317 days left on my subscription, and I have no idea what happened with v10 because apparently, after downloading the  updates and  restarting my system multiple times, Virtual Tech's status  of the "missing" files still stood. I did the logical thing of downloading the installer and seeing if that didn't solve anything. Nope. Turns out, it made everything worse. Ever since upgrading to v10,  I've had problems on top of problems. Running DMSetup.exe just seems to have made things worse, since it uninstalled McAfee and then didn't  install anything in its place and now when I tried reinstalling McAfee  from my support disc, lo and behold, I can't reinstall either.

       

      MS  Outlook which was linked to McAfee now reports its extension.dat file is missing. My system is taking hits upon hits and I can't seem to get  this fixed. Strange how a 'Real Time Scanning' failure snowballed into  this. There are core files in my OS (Windows Vista Home Premium 32 bit)  that seem to be missing; forget about running system restore getting me back to a point of sanity, I can't run chkdsk either and am now sitting with a firewall that seems to be slowing down my system instead of protecting it, antivirus support from MS Security Essentials...since no other antivirus software will install.

       

      Can't repair my Vista installation after the McAfee issues, because the disc I have is a reinstallation disc and I am very, very wary of having to install everything all over again just because of McAfee.

       

      If someone can explain just what's happening, that would be great. No  phone calls, just plain out support. Support can be issued anywhere; via  email, on the forums (where the question was asked) would be a great way to start.

       

      Ran MCPR.exe and have attached the log. As you can see, files that  should be existing don't, probably because of process outlined above. So  it can't be removed and it can't be installed. Lovely.

       

      9/17/2010

      As a follow up to my last comment, I ended up contacting Technical  Support through chat and so far, I'm really sorry to say McAfee's  support has not been conclusive since I'm still having issues and the  woman I spoke to at Tech Support didn't seem to be listening to what I  was saying. She had me restart my system after mcpr.exe blatantly said  'uninstallation incomplete' and had me run DMSetup.exe yet again...how  she was expecting a different result, I have no idea. But there you go.

       

      So  far, I haven't been able to find a solution anywhere; either from Tech Chat support, email (they tell me they've opened up a support ticket but  nothing ever happens) or this community. I'm sorry if I sound like a moronic customer, but I'm extremely frustrated. After my subscription expired (in 317 days), I was looking to continue...now, I really don't  think I'm going to. Please, please someone solve this issue and not over the phone. Here. Right now. Once and for all to the satisfaction of  others who are obviously facing this issue.

       

      What more can be done to get your attention?

       

       

      Message was edited by: mp213 on 9/17/10 12:15:12 PM CDT
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