1 Reply Latest reply on Sep 16, 2010 2:30 PM by jaspers123

    Off problem with BT Net Protect + from McAfee

      Routine update from BT, undating net protect + left both my laptop & desktops with serious problem.

       

      New version on both machines has green tick and both appear to be protected.  However, try & start any type of scan, quick, full or targeted and both machines cring up scan window at 0% and never go beyond this point.  Furthermore, PC/Laptop completely lochs up and requires forced power down.

       

      I'm not sure if they are even protected?

       

      Any ideas??

       

      I have Malware Bytes installed on both machine, full scan compelted & nothing noxious found.

      I've downloaded free AV software on both and no viruses prsent (now uninstlled)

       

      I must have removed, incl McA cleaning program, several times & done clean re-load's from BT's site.

       

      Poor guy in india must be pulling his hair out - at least he's honest and doesn't have a clue!

        • 1. Re: Odd problem with BT Net Protect + from McAfee

          -----SHOCKING SPELLING IN MY OTHER ONE !! --------

           

          Routine update from BT, updating net protect + left both my laptop & desktop with serious problems.

           

          New version on both machines has green tick and both appear to be protected.  However, try & start any type of scan, quick, full or targeted and both machines bring up scan window at 0%, and never go beyond this point.  Furthermore, PC/Laptop completely locks up and requires forced power down.

           

          I'm not sure if they are even protected? (in spite of green tick)

           

          Any ideas?? ....both machines?

           

          I have Malware Bytes installed on both machines, full scan completed & nothing noxious found.

          I've downloaded free AV software on both and no viruses prsent (now uninstalled)

           

          I must have removed, incl McA cleaning program, several times & done clean re-load's from BT's site.

           

          Poor guy in india must be pulling his hair out - at least he's honest and doesn't have a clue!