5 Replies Latest reply on Sep 21, 2010 11:50 PM by risingflight

    unable to install virus scan

    risingflight

      Hi

       

      i am using epo 4.5 ,i am unable to install virusscan , i am able to install agent on the client pc and agent is communicating with the epo after that i am not

      able to install virusscan. please guide me

       

      i am getting the following below error


      Scheduler  Scheduler: Invoking task [Install]...
      Updater  Checking update packages from repository Distributed.
      Updater  Initializing update...
      Updater  Downloading catalog.z.
      Updater  Verifying catalog.z.
      Updater  Extracting catalog.z.
      Updater  Loading update configuration from: catalog.xml
      Updater  Can't get uninstall command from plug-in area.
      Updater  Can't get uninstall command from plug-in area.
      Updater  Checking for software conflicts.
      Updater  Verifying VSE870Det.McS.
      Updater  Verifying VSE870Det.McS.
      Updater  Verifying MAS870det.mcs.
      Updater  Downloading PkgCatalog.z.
      Updater  Verifying PkgCatalog.z.
      Updater  Extracting PkgCatalog.z.
      Updater  Loading update configuration from: PkgCatalog.xml
      Updater  Installing VSEMAS870000.
      Updater  Verifying VSE87MAS.exe.
      Updater  Error occurred while installing VSEMAS870000.
      Updater  Update Finished

        • 1. Re: unable to install virus scan
          tonyb99

          The vsemas is the antispyware component that needs to be installed after vse 8.7 itself is installed..

          does the machine alrady have vse 8.7 installed or is the deployment set to install the addin without the original point product vse 8.7?

          • 2. Re: unable to install virus scan
            risingflight

            I am able to install McAfee Agent after that i am not able to install virus scan and antispyware from the epo

             

            this is the error i am getting

             

            Scheduler  Scheduler: Invoking task [Install]...
            Updater  Checking update packages from repository Distributed.
            Updater  Initializing update...
            Updater  Downloading catalog.z.
            Updater  Verifying catalog.z.
            Updater  Extracting catalog.z.
            Updater  Loading update configuration from: catalog.xml
            Updater  Can't get uninstall command from plug-in area.
            Updater  Can't get uninstall command from plug-in area.
            Updater  Checking for software conflicts.
            Updater  Verifying VSE870Det.McS.
            Updater  Verifying VSE870Det.McS.
            Updater  Verifying MAS870det.mcs.
            Updater  Downloading PkgCatalog.z.
            Updater  Verifying PkgCatalog.z.
            Updater  Extracting PkgCatalog.z.
            Updater  Loading update configuration from: PkgCatalog.xml
            Updater  Installing VSEMAS870000.
            Updater  Verifying VSE87MAS.exe.
            Updater  Error occurred while installing VSEMAS870000.
            Updater  Update Finished

            • 3. Re: unable to install virus scan
              tonyb99

              Whate epo and partch level and what mcafee agent patch level/version are they running

              What OS are the clients? ( win7 may have problems running some tasks without tweaks)

              also can you check the deployment task and make sure its set to deploy both the vse and the antispyware

              • 4. Re: unable to install virus scan
                smalldog

                Sometimes i have meet this error when install mcafee software " An error has occurred while installing ... " but not yet know how to fix it

                • 5. Re: unable to install virus scan
                  risingflight

                  I am using EPO 4.5.0 Build:937 McAfee Agent 4.5.0.1499 VirusScan Enterprise 8.7.0.570 patch 3  AnitSpyware 8.7.1.129

                  and OS is Windows Xp SP2