We're running ePO 4.5 (build 753) on Windows 2003 R2, SP2. Was installed about a year ago and been running mostly OK. Recently we've noticed a number of issues which have now all come to a head and exploding......
- on the ePO server itself, McShield.exe uses 80+% of cpu and EventParser.exe uses what little is left so cpu runs at 98-100% until you either reboot or kill EventParser.exe process (stopping Event Parser service doesn't work and service gets stuck in "stopping" state. This has been happening periodically for a month or more.
- have always used Windows authentication with ePO and this has stopped working in the past 2 days, currently can only use the original ePO ID that was created at install to logon to server.
About 2 weeks ago we undertook a domain migration from DomainA in ForestB to DomainY in ForestZ. Windows authentication has been OK since then but has just stopped working.
If I create a new user ID or take an existing ID in ePO and change the domain field to Domain Y, and then try to edit the ID, ePO faults with "an unexpected error has occurred". If I try to use that ID to log into ePO, it returns "An error occurred connecting to the database" and logon fails.
2010-09-14 15:15:38,623 WARN [http-8443-Processor23] server.OrionLoginModule - Root cause of LoginException java.sql.SQLException: Unable to find user in domain: domainY.net
The IDs I'm trying really DO exist in DomainY and in different OUs/containers - it doesn't find any of them
- unable to upgrade the build to Patch 3. This keeps failing with one of 2 different errors - either it can't stop the EventParser service when it needs to (probably because it's very busy for whatever reason - see first item in list) or this error:
[ErrorLog] Return code: 1 Error Message: Incorrect function. ActionName=Prod_InstallEpoCore Having searched this site for help, this error suggests that Tomcat needs 8.3 naming convention and provides a registry fix for it. However, this registry entry already exists on the ePO server so it's not that.
ErrorString=FAILURE: In LaunchAppAndWait while trying to run the following program: "D:\EPO\jre\bin\java.exe"
Task=Checking in epo
Return code: 1 Error Message: Incorrect function.
Having searched this site for help, this error suggests that Tomcat needs 8.3 naming convention and provides a registry fix for it. However, this registry entry already exists on the ePO server so it's not that.
I've just about run out of ideas - if anyone out there has any ideas that might help I'd be extremely glad to read them.
Thanks very much