3 Replies Latest reply on Sep 10, 2010 3:11 AM by JoeBidgood

    Systems with McAfee Agent 4.5 not communicating with ePO server.

      Hello,

       

      I have several systems that I have done a manual install of the McAfee Agent 4.5 and VSE Enterprise 8.7. Most systems using this agent are communicating with the ePO server, but a few are not. Only some servers in our environment are using this agent, the rest are using McAfee Agent 4.0. They seem to be getting DAT updates, but they do not show as communicating in the ePO console. The agent log file shows the following:

       

      2010-09-08 03:09:14 I #2564 Agent Collecting Properties
      2010-09-08 03:09:14 I #2564 Agent Collecting IP address using Internet Manager
      2010-09-08 03:09:40 I #2564 naInet HTTP Session initialized
      2010-09-08 03:09:40 I #2564 imsite Connecting to site: 172.16.155.41 on port: 443
      2010-09-08 03:10:01 I #2564 imsite Did not connect to Real site: 172.16.155.41 on port: 443
      2010-09-08 03:10:01 I #2564 imsite Connecting to site: SERVERX on port: 443
      2010-09-08 03:10:03 I #2564 imsite Did not connect to Real site: SERVERX on port: 443
      2010-09-08 03:10:03 I #2564 imsite Connecting to site: SERVERX on port: 443
      2010-09-08 03:10:05 I #2564 imsite Did not connect to Real site: SERVERX on port: 443
      2010-09-08 03:10:05 I #2564 naInet HTTP Session closed
      2010-09-08 03:10:05 I #2564 Agent ePO server is not reachable. Trying to get IP address from registry
      2010-09-08 03:10:05 I #2564 Manage Collecting Properties
      2010-09-08 03:10:05 I #2564 Manage CEnforceProperties::LoadPropFiles() - Properties file not found, creating new
      2010-09-08 03:10:05 i #2564 Manage Collecting Properties
      2010-09-08 03:10:06 I #2564 Agent Agent is sending properties version to the ePO Server
      2010-09-08 03:10:06 I #2564 Agent Forwarding all events
      2010-09-08 03:10:06 I #2564 Agent ASCI is not done yet ...Please wait for ASCI!
      2010-09-08 03:10:06 I #2620 Agent Started processing a package.. 
      2010-09-08 03:10:06 I #2620 Agent Preparing Props Version Package
      2010-09-08 03:10:06 I #2620 Agent Collecting IP address using Internet Manager
      2010-09-08 03:10:31 I #2620 naInet HTTP Session initialized
      2010-09-08 03:10:31 I #2620 imsite Connecting to site: 172.16.155.41 on port: 443
      2010-09-08 03:10:52 I #2620 imsite Did not connect to Real site: 172.16.155.41 on port: 443
      2010-09-08 03:10:52 I #2620 imsite Connecting to site: SERVERX on port: 443
      2010-09-08 03:10:55 I #2620 imsite Did not connect to Real site: SERVERX on port: 443
      2010-09-08 03:10:55 I #2620 imsite Connecting to site: SERVERX on port: 443
      2010-09-08 03:10:57 I #2620 imsite Did not connect to Real site: SERVERX on port: 443
      2010-09-08 03:10:57 I #2620 naInet HTTP Session closed
      2010-09-08 03:10:57 I #2620 Agent ePO server is not reachable. Trying to get IP address from registry
      2010-09-08 03:10:57 I #2620 SpiPkgr Using sequence number 1625
      2010-09-08 03:10:57 i #2620 Agent Agent communication session started
      2010-09-08 03:10:57 i #2620 Agent Agent is sending PROPS VERSION package to ePO server
      2010-09-08 03:10:57 i #2620 Agent Agent is connecting to ePO server
      2010-09-08 03:11:22 e #2620 Agent Agent failed to communicate with ePO Server
      2010-09-08 03:11:22 i #2620 Agent Agent communication session closed
      2010-09-08 03:11:22 I #2620 Agent Agent communication failed, result=-2400
      2010-09-08 03:11:22 I #2620 Agent Exponential retry in 483 seconds, error=-2400(Unable to connect to ePO Server)


      I am able to ping the ePO server by the IP address. I've tried adding the server name to the hosts file and can ping via the hostname in this case, but the error above still occurs. I'm just looking to see if someone can help me out. Let me know if any other info is needed.

       

      McAfee VSE 8.7

      McAfee Agent 4.5

      ePO 4.5

       

      Thanks