0 Replies Latest reply on Sep 8, 2010 6:25 PM by bburwell

    VirusScan 8.7P2, epo agent 4.5, DAT updates can fail on PCs with 1 GB of memory

      (I apologize if this is duplicate. I posted it but do not see my post.)

       

      We have VirusScan 8.7 Patch 2, epo agent 8.5 no patches. I know there's a patch 1 for 4.5 agent but it seemed like other bad bugs came with 4.5 p1 but maybe since there are memory leak errors we should try it.

       

      Occasionally my computers with 1 GB of memory or less will not update their DAT files. They get generic script error (detailed below.) Rebooting the computers usually fixes the DAT update problem. I have seen this on about 5 PCs in the past week. The owners are loathe to reboot.

       

      Anyone else seeing this and have a solution?

       

      Searching Mcafee knowledge base didn't turn up anything relevant.

       

      2010-09-07 10:05:00    i    #1952    Sched    Scheduler: Invoking task [Product update]...
      2010-09-07 10:05:00    I    #256    Sched    >>--RunTask
      2010-09-07 10:05:00    I    #256    Manage    Running task SoftwareID:EPOAGENT3000, TaskID:22
      2010-09-07 10:05:00    I    #4064    FrmSvc    User SID is S-1-5-18 and SessionID is 0
      2010-09-07 10:05:00    I    #4064    UpdEvents    Initializing Event Interface
      2010-09-07 10:05:00    I    #4064    UpdEvents    EpoEventInf Interface: Initialization succeeded.
      2010-09-07 10:05:00    I    #4044    Uec    Waiting for ipc thread to initialize
      2010-09-07 10:05:00    I    #2728    ipcchannel    Initializing IPC server
      2010-09-07 10:05:00    I    #2728    Uec    Initialized ipc channel successfully
      2010-09-07 10:05:00    I    #4044    Uec    Ipc thread initialized successfully
      2010-09-07 10:05:00    I    #4044    Uec    Invoking Mue with "C:\Program Files\McAfee\Common Framework\McScript_InUse.exe"  -script "C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\UpdateMain.McS" -id 8889 -localeid 0409 -parent FRAMEWORK -logfile "C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\DB\McScript" -initiator 1 -ipcid "\\.\pipe\upda04044" -installdir "C:\Program Files\McAfee\Common Framework"
      2010-09-07 10:05:00    I    #4064    updater    UpdateTask update session for initiator EPOAGENT3000 started
      2010-09-07 10:05:00    I    #256    Sched    <<--RunTask
      2010-09-07 10:05:00    I    #1952    Sched    Product update - Last run time(local) is Tue Sep 07 10:05:00 2010
      2010-09-07 10:05:00    I    #1952    Sched   
      2010-09-07 10:05:00    I    #1952    Sched    CNaiSchedule::GetRandomizedDelayMins() : 22
      2010-09-07 10:05:00    i    #1952    Sched    Next time(local) of task Product update: Tuesday, September 07, 2010 11:23:00 AM
      2010-09-07 10:05:00    I    #1952    Sched    End of invoking the task
      2010-09-07 10:05:00    I    #1948    Sched    The task Product update is still running
      2010-09-07 10:05:01    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:01    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:01    i    #2728    Updater    Checking update packages from repository ePO_ROCKY.
      2010-09-07 10:05:01    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:01    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:01    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:01    i    #2728    Updater    Initializing update...
      2010-09-07 10:05:01    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:01    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:01    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:01    i    #2728    Updater    Verifying catalog.z.
      2010-09-07 10:05:01    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:01    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:01    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:01    i    #2728    Updater    Extracting catalog.z.
      2010-09-07 10:05:01    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:01    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:01    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:01    i    #2728    Updater    Loading update configuration from: catalog.xml
      2010-09-07 10:05:01    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:02    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:02    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:02    i    #2728    Updater    These updates will be applied if they are in the repository:  Engine, DAT, EXTRADAT1000, VIRUSCAN8700.
      2010-09-07 10:05:02    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:02    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:02    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:02    i    #2728    Updater    Downloading PkgCatalog.z.
      2010-09-07 10:05:02    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:02    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:02    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:02    i    #2728    Updater    Verifying PkgCatalog.z.
      2010-09-07 10:05:02    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:02    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:02    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:02    i    #2728    Updater    Extracting PkgCatalog.z.
      2010-09-07 10:05:02    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:03    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:03    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:03    i    #2728    Updater    Loading update configuration from: PkgCatalog.xml
      2010-09-07 10:05:03    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:04    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:04    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:04    i    #2728    Updater    Verifying V2engdet.mcs.
      2010-09-07 10:05:04    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:04    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:04    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:04    i    #2728    Updater    Product(s) running the latest Engine.
      2010-09-07 10:05:04    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:04    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:04    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:04    i    #2728    Updater    Downloading PkgCatalog.z.
      2010-09-07 10:05:04    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:04    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:04    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:04    i    #2728    Updater    Verifying PkgCatalog.z.
      2010-09-07 10:05:04    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:04    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:04    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:04    i    #2728    Updater    Extracting PkgCatalog.z.
      2010-09-07 10:05:04    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:04    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:04    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:04    i    #2728    Updater    Loading update configuration from: PkgCatalog.xml
      2010-09-07 10:05:04    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:05    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:05    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:05    i    #2728    Updater    Verifying V2datdet.mcs.
      2010-09-07 10:05:05    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:05    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:05    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:05    i    #2728    Updater    Downloading PkgCatalog.z.
      2010-09-07 10:05:05    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:05    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:05    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:05    i    #2728    Updater    Verifying PkgCatalog.z.
      2010-09-07 10:05:05    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:05    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:05    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:05    i    #2728    Updater    Extracting PkgCatalog.z.
      2010-09-07 10:05:05    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:05    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:05    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:05    i    #2728    Updater    Loading update configuration from: PkgCatalog.xml
      2010-09-07 10:05:05    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:06    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:06    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:06    i    #2728    Updater    Starting DAT update.
      2010-09-07 10:05:06    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:07    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:07    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:07    i    #2728    Updater    Downloading DAT.
      2010-09-07 10:05:07    I    #2728    Uec    Done processing progress information
      2010-09-07 10:05:09    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:05:09    I    #2728    Uec    Processing progress information
      2010-09-07 10:05:09    i    #2728    Updater    Downloading avvdat-6098.zip.
      2010-09-07 10:05:09    I    #2728    Uec    Done processing progress information
      2010-09-07 10:07:19    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:07:19    I    #2728    Uec    Processing progress information
      2010-09-07 10:07:19    i    #2728    Updater    Backing up file(s) Engine DAT
      2010-09-07 10:07:19    I    #2728    Uec    Done processing progress information
      2010-09-07 10:08:37    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:08:37    I    #2728    Uec    Processing progress information
      2010-09-07 10:08:37    i    #2728    Updater    Pre-notifying for DAT update.
      2010-09-07 10:08:37    I    #2728    Uec    Done processing progress information
      2010-09-07 10:08:37    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:08:37    I    #2728    Uec    Processing progress information
      2010-09-07 10:08:37    i    #2728    Updater    Copying DAT.
      2010-09-07 10:08:37    I    #2728    Uec    Done processing progress information
      2010-09-07 10:08:40    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:08:40    I    #2728    Uec    Processing progress information
      2010-09-07 10:08:40    i    #2728    Updater    Generic script error.
      2010-09-07 10:08:40    I    #2728    Uec    Done processing progress information
      2010-09-07 10:08:42    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:08:42    I    #2728    Uec    Processing progress information
      2010-09-07 10:08:42    i    #2728    Updater    Verifying extradat.mcs.
      2010-09-07 10:08:42    I    #2728    Uec    Done processing progress information
      2010-09-07 10:08:45    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:08:45    I    #2728    Uec    Processing progress information
      2010-09-07 10:08:45    i    #2728    Updater    Product(s) running the latest ExtraDAT.
      2010-09-07 10:08:45    I    #2728    Uec    Done processing progress information
      2010-09-07 10:08:45    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:08:45    I    #2728    Uec    Processing progress information
      2010-09-07 10:08:45    i    #2728    Updater    Verifying VSE870Det.McS.
      2010-09-07 10:08:45    I    #2728    Uec    Done processing progress information
      2010-09-07 10:08:45    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:08:45    I    #2728    Uec    Processing progress information
      2010-09-07 10:08:45    i    #2728    Updater    Searching available updates for McAfee VirusScan Enterprise 8.7.0.
      2010-09-07 10:08:45    I    #2728    Uec    Done processing progress information
      2010-09-07 10:08:46    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:08:46    I    #2728    Uec    Processing progress information
      2010-09-07 10:08:46    i    #2728    Updater    Product(s) running the latest HotFix 517265.
      2010-09-07 10:08:46    I    #2728    Uec    Done processing progress information
      2010-09-07 10:08:46    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:08:46    I    #2728    Uec    Processing progress information
      2010-09-07 10:08:46    i    #2728    Updater    Product(s) running the latest HotFix 2.
      2010-09-07 10:08:46    I    #2728    Uec    Done processing progress information
      2010-09-07 10:08:46    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:08:46    I    #2728    Uec    Processing progress information
      2010-09-07 10:08:46    i    #2728    Updater    Update Finished
      2010-09-07 10:08:46    I    #2728    Uec    Done processing progress information
      2010-09-07 10:08:46    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:08:46    I    #2728    Uec    Processing   EndUpdateDialog information
      2010-09-07 10:08:46    I    #2728    Uec    Done processing  EndUpdateDialog information
      2010-09-07 10:08:46    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:08:46    I    #2728    Uec    Processing   EndUpdateDialog information
      2010-09-07 10:08:46    I    #2728    Uec    Done processing  EndUpdateDialog information
      2010-09-07 10:08:46    I    #2728    Uec    Received ipc data from mue
      2010-09-07 10:08:46    I    #2728    Uec    Processing event information
      2010-09-07 10:08:46    I    #2728    muemsg    Calling HandlePostpone with TaskID:  UpdateState: 1
      2010-09-07 10:08:46    I    #2728    muemsg    Calling m_pUpdateInfoCallback->HandlePostpone
      2010-09-07 10:08:46    I    #2728    Updater    CMcAfeeUpdate::HandlePostpone() Entered taskid: 22
      2010-09-07 10:08:46    I    #2728    Updater    Finished calling GetPostponeMins
      2010-09-07 10:08:46    I    #2728    Updater    CMcAfeeUpdate::HandlePostpone() Exit
      2010-09-07 10:08:46    I    #2728    muemsg    Finished Calling m_pUpdateInfoCallback->HandlePostpone
      2010-09-07 10:08:46    I    #2728    muemsg    Finished Calling HandlePostpone
      2010-09-07 10:08:46    I    #2728    UpdEvents    DeInitializing Event Interface
      2010-09-07 10:08:46    I    #2728    UpdEvents    EpoEventInf Interface: Deinitialization succeeded.
      2010-09-07 10:08:46    I    #2728    muemsg    Updater session finish state value =1
      2010-09-07 10:08:46    I    #2728    Uec    Done processing event  information
      2010-09-07 10:08:46    I    #2728    Uec    Terminating thread
      2010-09-07 10:08:46    I    #4044    Uec    Terminating ipc channel
      2010-09-07 10:08:46    I    #4044    ipcchannel    Aborting IPC object connection
      2010-09-07 10:08:46    I    #4044    ipcchannel    Closing IPC connection
      2010-09-07 10:08:46    I    #588    FrmSvc    User SID is S-1-5-18 and SessionID is 0
      2010-09-07 10:08:46    i    #1948    Sched    The task Product update is successful
      2010-09-07 10:08:46    i    #1948    Sched    Scheduler: Task [Product update] is finished
      2010-09-07 10:08:46    I    #1948    Sched    >>--ReleaseTask
      2010-09-07 10:08:46    I    #1948    Manage    Releasing Task Cookie=17512344
      2010-09-07 10:08:46    I    #1948    Sched    <<--ReleaseTask

       

      2010-09-07 10:19:05    I    #2180    Manage    Collecting Properties