Moved to Home VirusScan area. Hopefully an expert can help you soon.
Could you please let us know the following information;
What is the operating system in the computer?
Run mcafee virtual teachnician from this link : http://mvt.mcafee.com and post me your session id.
Do we have any other security software installed on the computer ?
Did we make any recent changes to your computer like a system restore ?
Please let us know the above information so that we could help you with our best here
McAfee Online Community Moderator