Look in your ePO logs or McAfee logs on the affected Workstations. If you turn on Heuristic network check (Artemis) in ePO for VSE it will delete questionable remote support tools such as you described.
I would suggest you not to go for any remote access application that require any installation on your system. There are lots of Web based remote access application which are more secure and easy to use. And amazingly they are FREE to use. You can google them
Banckle Remote Access is one of them:
Look at your Unwanted program exclusions