1 Reply Latest reply on Sep 8, 2010 12:21 PM by Dinz

    Short cut to Vault icon is missing and a user can't login to access files

      I have a user who stated she was  unable to login to her Vault and when I looked at users PC I noticed  that the icon for the Vault was there but the picture for the icon was  not as if the path was changed. I tried to click on it and nothing was  working. It appears as if it is not installed on the machine anymore but  the windows menu shortcut is there.

      I have looked high and low for another issue like this and I have not see anything like this.


      I  am sure this is very vague and not enough information but I honestly  don't know what else to say or explain. Should I re-install the  software? She has files that she can't access and they are extrememly  important.