0 Replies Latest reply on Sep 7, 2010 11:47 AM by ghwmd1

    Remember the faulty DAT update in the spring?

      I do.  It caused devastating damage to my OS.

       

      My tech guy couldn'rt recover much of my data.

       

      I bought an external drive and spent a lot of money trying to get the thing fixed but it eventually had to be formatted.

       

       

      The reimbursement cap  was well less than what I spent. 

       

       

      And guess what...in mid August, '...your refund will be sent on August 21...'

       

      On August 31, '...your refund will be sent today...'

       

       

      Today, September 7 - '....you should have your refund by the end of September 2010...'

       

       

      What a joke.

       

       

      I partitioned the drive on the computer and installed LINUX, and AVAST for free.

       

      What experience have others had with the refund process?