1 Reply Latest reply on Sep 6, 2010 6:58 AM by k3tg

    System debug and McAfee cannot fix threats

      Having a big prob with my dell laptop.  I have McAfee installed and all areas stating unprotected.  When i click on fix it says that McAfee is unable to fix one or more errors on my computer.  When i click on advanced mode it is unable to tell me what the problem is: page will not load.  I have tried to update but the McAfee stops reponding and is unable to connect to the internet.  Have also reinstalled the McAfee software while laptop in safe mode.  This problem has arisen since transferring some files from an encrypted memory stick last week, following which a blue screen appears with system debugging, error: memory stick and then my computer restarts.  this happens almost immediately after my computer is fully loaded.  So I can only run mcafee with my laptop in safe mode.  I have tried the styrm restore but so far has not worked.  Help!!! this is very frustrating!!

        • 1. Re: System debug and McAfee cannot fix threats
          k3tg

          Did you previously have any security software before you installed McAfee?

          Did you previously have any signs of virus or malware?

          What type of operating system are you using?

          How do you connect to the internet?

           

          You could try the McAfee Virtual Technician. MVT will scan your computer for any McAfee related issues and if it finds any it will attempt to fix them for you. MVT can be found at the top of this page under Useful Links in the Technical Support link.

           

          You may also have some corruption in your installation. Try to uninstall via Add/Remove programs and reboot. Next step is to use the MCPR removal tool found at the top of this page under Useful Links. MCPR will remove any remaining traces of McAfee that fail to completely remove via Add/Remove and reboot again.

           

          Follow the instructions in this link http://service.mcafee.com/faqdocument.aspx?id=TS100119 and be sure to use the McAfee preinstall tool found in the link before logging in to your online McAfee account and downloading your software.

           

          Let us know if this works for you.