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1931 Views 0 Replies Latest reply: Aug 29, 2010 3:36 AM by rmw RSS
rmw Newcomer 4 posts since
May 5, 2010
Currently Being Moderated

Sep 3, 2010 12:24 PM

Restore Online Backup - Web Restore

I lost a pc in a flood last week. The day before I performed an online backup via McAfee. I purchased a new pc yesterday and I want to perform a Web Restore on it to get my data.


Windows 7 Home Premium 64-bit


McAfee Total Protection - this new pc came pre-installed with a trial McAfee internet suite (without online backup). I removed it, ran the MCPR tool, then downloaded Total Protection from My Account online. Installed and updated.


Now when I click Online Backup in Navigation Center I get the User Account Control pop-up, select Yes... and NOTHING. I just goes away.


When I access My Account/Online Backup Details:  I can see:


3-User McAfee Internet Security
Subscription 1, Via: McAfee

Total Licenses: 3 (2 in use; 1 available)

Includes 1 GB Online Backup:Upgrade Storage |Web Restore


I select Web Restore and get this:


3-User McAfee Internet Security

Subscription 1:Via McAfeeExpiration Date: 9/6/2010

You Have Unused Licenses Available

3-User McAfee Total Protection

Subscription 1:Via McAfeeExpiration Date: 8/28/2011

You Have Unused Licenses Available


I can't find a link to download/restore my data. I paid for the subscription renewal but still get the warning that my subscription is about to expire - and worse, that my stored online data will be lost then too.


Chat (technical) support hasn't been able to help. They said I would be called back tomorrow from tier-2 support, but I'm hoping someone here can help faster.


Can anyone help?


Licenses removfed for your security - MOD



Message was edited by: Ex_Brit on 03/09/10 1:24:43 EDT PM

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