I lost a pc in a flood last week. The day before I performed an online backup via McAfee. I purchased a new pc yesterday and I want to perform a Web Restore on it to get my data.
Windows 7 Home Premium 64-bit
McAfee Total Protection - this new pc came pre-installed with a trial McAfee internet suite (without online backup). I removed it, ran the MCPR tool, then downloaded Total Protection from My Account online. Installed and updated.
Now when I click Online Backup in Navigation Center I get the User Account Control pop-up, select Yes... and NOTHING. I just goes away.
When I access My Account/Online Backup Details: I can see:
|3-User McAfee Internet Security|
|Subscription 1, Via: McAfee|
Total Licenses: 3 (2 in use; 1 available)
Includes 1 GB Online Backup:Upgrade Storage |Web Restore
I select Web Restore and get this:
Subscription 1:Via McAfeeExpiration Date: 9/6/2010
Subscription 1:Via McAfeeExpiration Date: 8/28/2011
I can't find a link to download/restore my data. I paid for the subscription renewal but still get the warning that my subscription is about to expire - and worse, that my stored online data will be lost then too.
Chat (technical) support hasn't been able to help. They said I would be called back tomorrow from tier-2 support, but I'm hoping someone here can help faster.
Can anyone help?
Licenses removfed for your security - MOD
Message was edited by: Ex_Brit on 03/09/10 1:24:43 EDT PM