5 Replies Latest reply on Dec 21, 2010 8:03 AM by Bill_the_Cat

    MCUpdate issue

      I am having a problem with some of my boxes not taking the client task for updating to HIPS 7 Patch 7. I have tried to manually update using "C:\Program Files\McAfee\VirusScan Enterprise\mcupdate" /update /quiet, but this doesn't do the same thing as when I right click on the 4.5 Agent shield and select "Update Security". Am I missing a switch on the command or something?

       

      Regards

       

      Bill

        • 1. Re: MCUpdate issue

          Any ideas? Lots of views, but no solutions?

          • 2. Re: MCUpdate issue
            Attila Polinger

            Hi,

             

            not sure this fits your problem, but is your client a Windows 7 box? Perhaps if you mean that HIPS update task is an ePO task, then Windows 7 need be acquainted to ePO so it runs the task on this platform.

             

            See KB67347.

             

            Attila

            • 3. Re: MCUpdate issue

              We still run XP SP3 on all of our boxes. On most of our boxes, the nightly update task updates the AV signatures, DAT files, and any service patches that are available on the ePO. For some reason, a small percentage of machines just seem to not run the update task once and a while. It's random - never the same boxes. I would just like a command line switch or option that does the same thing that "Update Security" does.

               

              Thanks for the response.

              • 4. Re: MCUpdate issue
                Attila Polinger

                Hi,

                 

                could it be that some users just turn off their computers too long? Please be sure that you have ticked the "Run missed task" button in ePO so if the users turn on their computers out of the schedule, the update task will run anyway.

                 

                To confirm this theory, please take a look at the McScript.log or better, the Agent_hostname.log of some of the offending hosts to see if the timestamp of entries does or does not skip the scheduled start time of the update task.

                 

                Also please make sure that you did not set a too short of an interval for the update task and it cancels itself before it reaches the proper phase...

                 

                The Update Security comand simply - I suppose - runs the local autoUpdate task.

                 

                Attila

                 

                 

                Message was edited by: Attila Polinger on 9/2/10 2:34:18 PM CEST
                • 5. Re: MCUpdate issue

                  Still looking for a solution. Have looked at the command switches, but nothing works the way "Update Security" works.