I read on another thread that IE should be used rather than Firefox to download, install, & activate the software. Is that true? If so why isn't this stated in the instructions! So far I've had a very bad experience with McAfee customer support, and no help here so far.
Sorry for the trouble caused in installing the programs ; could you please check the following and get back to us;
Check if you have remants of McAfee in the below location ! (if found delete them)
C:\program files\common files
C:\Documents & settings\All users\Application data
Run the MCPR tool from this link here (If in case its INCOMPLETE CLENUP paste the cleanup log here)
Restart thecomputer & start tapping F8 key.
From the advanced boot options menu, select safe mode with networking
After you are in the desktop,
Open IE – click tools – click Internet options
From Advanced menu – Click reset
Close all the windows and try re-installing McAfee again .
Let me know if we face any issues this time.
McAfee Online Community Moderator
I was finally able to get the software to install again but now I am back to the same problem of it failing to be activated! Why is it soooo difficult? First the installation, now the activation failures again. Any tips on getting the software activated, it will expire on Sept. 9. and I refuse to go through the painstaking process of reinstalling the software again! At least now I am protected. I just want it activated. Can't someone do that over the phone? (someone NOT in India, someone that can speak English well) I've never had such difficulties with McAfee before. I had Total Protection 2009 before, no problems with that one. I'm ready to return this Internet Security 2010 because of the all the issues with it and lack of good support. I don't want to reinstall yet again, took me ten times (hours) to get it to install again successfully, back to square one with no activation! uughhhhh so frustrating!