2 Replies Latest reply on Aug 25, 2010 4:50 PM by Sams56

    Help Can not download

      Hello I am having a problem with downloading McAfee Total Protection. I start to download it and it gets so far and then freezes my computer up. Please help!!

      Thank You,

      Sheryl

        • 1. Re: Help Can not download
          Dinz

          Hi Sheryl,

          Could you please provide us with the following information ;

          What is the operating system of the computer ?
          How is the computer connected to internet ? (dsl/cable/wireless)
          Do we have any other security software installed ?
          Is there any specific error message you receive during installation ?

          Please get back to us with the above details

           


          Regards,
          Dinesh K
          McAfee Online Community Moderator

          • 2. Re: Help Can not download

            Thank you for the input. I did finally figure it out. I did have another security software on my computer and as soon as I got rid of it, it downloaded correctly. Thank you for the fast response and help!

            Sheryl