Could you please provide us with the following information ;
What is the operating system of the computer ?
How is the computer connected to internet ? (dsl/cable/wireless)
Do we have any other security software installed ?
Is there any specific error message you receive during installation ?
Please get back to us with the above details
McAfee Online Community Moderator
Thank you for the input. I did finally figure it out. I did have another security software on my computer and as soon as I got rid of it, it downloaded correctly. Thank you for the fast response and help!