4 Replies Latest reply on Sep 1, 2010 12:49 PM by Peter M

    3-users version Total Protection 2010 CD

      I shared my CD with my friend and brother, I am the last one to download in August 2010.  My friend was the first to download in March 2010.  Had problem registering on McAffee site. The McAffee technician said I needed to register under my friend's McAffee account.  I asked how do I know her password, he said I needed to ask her. With some switching of names, finally registered with him remotely taking over my computer.  Now when I check my account, my name is my friend's.  My one year renewal date would be March 2011 even though I downloaded it in August.  I have not been able to check with my brother yet since he's out of the country. CAN SOMEONE FROM MCAFEE tell me if this is correct and how unfair and ridiculous this is.

        • 1. Re: 3-users version Total Protection 2010 CD
          Dinz

          Hello Sab,

          If you changed your email address after you initially set up your McAfee account, or are unsure which email was used to create the account, try logging in by entering a different email address and/or password. As in this case , since your friend set up his own McAfee account the products should have been registered under his email address :

          That is the reason it shows his credentials when you log into the account profile page .

          Also, the products take up the expiration date from the date of its activation .

           

          Hope the aboe was informative.

           

           

          Regards,
          Dinesh K
          McAfee Online Community Moderator

          • 2. McAfee is very deceptive - Please read : 3-users version Total Protection 2010 CD

            Thank you, Dinesh.  So basically, a 3-users version can have only one account associated with it and one activation date.  It is very deceptive and dishonest that McAfee does not clearly point this out.  In my case, 2 out of the 3 users have basically lost almost 6 months' use of the software.

            • 3. Re: McAfee is very deceptive - Please read : 3-users version Total Protection 2010 CD

              OK so Im confused I have exactly the same original email that I got several virus protiections from this company and the question Im asking since Im obviously having a problem is it is showing my acct needs to be re newed because 1 program exp even though I still have time on the others.If so this is the biggest scam! Oh and I tried to call the phone tech thing for help lol for a small fee I can talk to someone.Is this how your company expects to KEEP customers? I really thought this was a reputable co is why I originally purchased.Id like some help my comp started acting strange yesterday and seemed to have issuses related to McAFee so in my solutions to fix it today I ran your online tech thing it says im missing 2 files so I pulled up my acct and even though it shows the program is not suppose to exp till march of next yr!!! yeh it appears that my original one is exp so Im suppose to buy another or something?! Can someone plz respond?

              • 4. Re: McAfee is very deceptive - Please read : 3-users version Total Protection 2010 CD
                Peter M

                ugottabekiding wrote:

                 

                OK so Im confused I have exactly the same original email that I got several virus protiections from this company and the question Im asking since Im obviously having a problem is it is showing my acct needs to be re newed because 1 program exp even though I still have time on the others.If so this is the biggest scam! Oh and I tried to call the phone tech thing for help lol for a small fee I can talk to someone.Is this how your company expects to KEEP customers? I really thought this was a reputable co is why I originally purchased.Id like some help my comp started acting strange yesterday and seemed to have issuses related to McAFee so in my solutions to fix it today I ran your online tech thing it says im missing 2 files so I pulled up my acct and even though it shows the program is not suppose to exp till march of next yr!!! yeh it appears that my original one is exp so Im suppose to buy another or something?! Can someone plz respond?

                You must have been calling the Tech Support phone help line which is chargeable after the initial 30 days after purchase.

                 

                They are available free at any time using their Chat client.

                 

                However, you want Customer Service for all account issues and that is free.

                 

                Click the link under Useful Links at the top of this page.

                 

                There you will see this:

                 

                Telephone Customer Service

                 

                To speak with a Customer Service representative, call 866-622-3911. You may be asked for your registered email address and order number. Telephone charges may apply.
                Average contact length: 10  minutes
                Estimated wait time: 5-10 minutes
                Hours of Operation: Available daily, 6am-6pm Pacific

                 

                 

                Message was edited by: Ex_Brit on 01/09/10 1:49:18 EDT PM