4 Replies Latest reply on Aug 30, 2010 11:42 AM by SPyron

    Parental Controls makes browsing ridiculously slow !

      NOTE:  This content has been copied from another thread. Messages have been edited to remove irrelevant content only.

       

      Posted by Haomin: -


      Somer,


      Has anyone else tried Parental Controls - it really doesn't  work on my systems (3 off).  All grind to a snail's pace on the  child-level accounts when it is active.  It used to be slow, but is now  unusable...

       

      AMD 2.7GHz, 2Gb RAM, 4Gb pagefile, ample free HD, 4Mbps broadband (slower than a 14.4kbps modem with Parental Control on).


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      Peacekeeper replied: -


      Re parental control do not use it. Somer will see the post and get back here I hope.


      Tony
      Volunteer Moderator

      Mcafee Total Protection 4.5 beta, Windows 7 64bit

      No unrequested PMs please


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      Haomin replied: -

      Peacekeeper wrote:

       

      Re parental control do not use it somer will see the post and get back here I hope.


      Peacekeeper,

       

      Since  no-one else has taken an interest in my post, do you know something  about a problem with Parental Controls, or are you just saying that if  there's a problem, don't use it?


      My kids, aged 7 & 9, use  the system for short periods without supervision (such as while I visit  the bathroom, answer the phone, etc.) AND I need to ensure that search  results and linked pages are safe for them to view, even while  supervised.  I've had some nasty surprises with it disabled, so right  now my kids can't use the system - even while I'm there !!!!

       

      If  there's a known problem, please tell.  If it's not, please pass the  message to someone who can deal with it.  I can't see any reference to  this in other forums and this one is pretty active, so.....


      I  can live with reducing my mail checking frequency. I can handle  frequent restarts of the system. I can tolerate having to log out so  that my kids can log in.  But do you want to tell my kids that they're  not allowed to use the computer for their homework because the Total  Protection software cant live up to its name ?

       

      There's no way that I will wait 4 months for a fix on this matter !!!!   From what I’m reading here and in the media, your customers are switching away in droves - McAfee beware, a tarnished reputation costs dearly.


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      SPyron replied: -

       

      Haomin,

       

         You are running 2010 on a Windows 2000 computer, correct?


      Somer Pyron
      Community Leader

      Global Online Services
      McAfee, Inc.


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      Haomin replied: -

       

      SPyron wrote:

       

      Haomin,

       

         You are running 2010 on a Windows 2000 computer, correct?

      I  did have what seems to have been a partial or corrupted install of 2010  on another (notebook) system running W2k, this was resolved by removing  and reinstalling 2009. I tried everything to make that clean build  perform satisfactorily, but it was far too fat for the system, even  though it is above the minimum spec. I've given up and removed McAfee  from that system and lodged a case for refund with Customer Services.

       

      The  current complaint is that TP2010 is using too much of the system  resources on a modern mid-spec desktop system that should be adequate  for normal home use - running Firefox with a dozen tabs open, Word,  perhaps Acrobat and occasionally Outlook. With 2-3 users logged on (only  one with Outlook open) the system can become unstable.

      [ XP SP3, fully updated, 2.7GHz AMD, 2Gb RAM and a 4Gb swapfile, acres of free disk]

       

      Switching  on Parental Controls renders the Child-level account completely useless  for browsing - it's the slowest access I've ever had in twenty years of  using BBS/WWW. No memory leak, no CPU hogging, not unstable, no  time-outs, but very, verrrr (yawn) rrrrr (zzzzz) rrrrrrrr (let's see if  it's loaded in the morning) rry slow. No exageration, it can take  hundreds of times longer to load a page with Parental Controls on. I  don't know what it's doing, but it must be very thorough! I've tried all  the settings that might reduce the level of checking, but there's no  noticeable difference. I'm now researching other software that can  perform this function.

       

      Is this a known issue?

       

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      SPyron replied: -

       

      Haomin,

       

          No, I'm sure someone has had very slow performance before, but they  haven't reported anything like this to me (and everyone here knows I  quit sleeping in 1982).

       

          I'm sorry to hear of all this pain, and I'm sure CS will take care of  you. I'm technical, so I'd probably start by checking for 3rd party apps  that might be conflicting (most common cause of a slow down I see).

       

          None of the stuff you described (running apps) should hang up the  system like that though... and not with 2GB of RAM certainly. And your  swap file, is it either on the main drive, or on a 2nd physical drive?  (ie: A swap drive should not be on a secondary partition)

       

         I'm poking around in the dark, but yeah. Parental Controls should not do that.


      Somer Pyron
      Community Leader

      Global Online Services
      McAfee, Inc.


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      Haomin replied: -

       

      SPyron wrote:

       

      Haomin,

       

          No, I'm sure someone has had very slow performance before, but they  haven't reported anything like this to me (and everyone here knows I  quit sleeping in 1982).

       

          I'm sorry to hear of all this pain, and I'm sure CS will take care of  you. I'm technical, so I'd probably start by checking for 3rd party apps  that might be conflicting (most common cause of a slow down I see).

       

          None of the stuff you described (running apps) should hang up the  system like that though... and not with 2GB of RAM certainly. And your  swap file, is it either on the main drive, or on a 2nd physical drive?  (ie: A swap drive should not be on a secondary partition)

       

         I'm poking around in the dark, but yeah. Parental Controls should not do that.

       

      No  resident 3rd party apps. It's a pretty new system and I've kept it  clean. Swapfile is not fragmented and it's on the primary partition of  the main drive (partition is 50% free).

       

      I just tried setting up a Child account on my XPS notebook with Parental Control on - it's exactly the same !

       

      I'll start up a new topic (now that I've got a response here) would you follow it please ?

       

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      SPyron replied: -


      Absolutely. I'll be watching for it.


      Somer Pyron
      Community Leader

      Global Online Services
      McAfee, Inc.
        • 1. Re: Parental Controls makes browsing ridiculously slow !

          Just to make this issue clearer:


          1. The system is not CPU bound - 70 to 97% free CPU.
          2. There is ample free RAM and VM.
          3. There is no sign of heavy disk activity.
          4. All speed reduction appears to be down to the web connection, but is not evident with Parental Controls switched off.
          5. I have now checked 4 very different systems and the performance is similar.
          6. My location is China but McAfee TP 2009 (now 2010) was puchased and installed before moving here.


          Can anyone explain the way this function works?


          My guess is that everything on the requested page is vetted against an online 'database' of appropriate/inappropriate sites and content. If my access to that 'database' is very slow, then everything is slowed to that level divided by the number of items being checked.  Slow / n = n times slower

           

          FYI  - The speed of access to this McAfee site is very slow (sometimes a few minutes to load or change pages).

           

          Perhaps that is something that the software developers did not take into account when designing this module/function and my situation magnifies an inherent fault design weakness???

           

          OR maybe I'm missing something and my system should simply be pointing to a more local mirror 'database' (wishful thinking).

          • 2. Re: Parental Controls makes browsing ridiculously slow !
            SPyron

            You've documented this VERY well. I literally have NO questions after reading it all.

             

            I'm hitting research mode and will get back to you as quickly as possible!!

            • 3. Re: Parental Controls makes browsing ridiculously slow !

              SPyron wrote:

               

              You've documented this VERY well. I literally have NO questions after reading it all.

               

              I'm hitting research mode and will get back to you as quickly as possible!!

              Somer,

               

              Thanks for your prompt response.  I'll wait for a solution, but not for long.

               

              I chose McAfee because of what it said on the package, and the McAfee reputation.

               

              Parental Controls is switched off because it slows down access too much and because of this I have to supervise my children 100% of the time.

               

              The other day some very nasty porn appeared on the screen (with me driving, luckily). This from a hit that McAfee Secure Search had passed.

               

              When I tested with Parental Controls turned on after they'd retired, it successfully blocked the page (after almost an hour's delay)!  This is intolerable when I've already paid for protection!

               

              How about a free copy of Family Protection so that my children can use  the computer while they're waiting - from what I've read, it lives up to its name.  This moment, Parental Controls doesn't - unless that means preventing access to literally everything.

              • 4. Re: Parental Controls makes browsing ridiculously slow !
                SPyron

                Hi Haomin, sorry I took so long to get back to you. I've done a lot of research and haven't found any reports just like what you're describing. Not a problem, just means we're forging ahead through some new territory.

                 

                Ok, some questions for you:

                 

                1. How many child accounts total?
                2. Just to confirm, this slow down only happens in child accounts, never in Admin account?
                3. Can I get the OS and specs of all 3 computers (I know we have a WinXP Sp3 computer with 2GB RAM and a 4GB swapfile). This is mainly just so I can keep this in mind while we troubleshoot.
                4. Have there been ANY other errors with Parental Controls?

                 

                I'd like to create a new child account, just named TEST, give it NO restrictions, then see if it also slows the computer down like the other accounts do. After that, I'd like to begin locking it down one item at a time until we see the slowdown. I need to see WHAT item is slowing you down, then we can proceed with figuring out why.

                 

                edited - Sorry, so used to saying "Family Protection." I'm not sure Family Protection will install on the 2k system.

                 

                 

                Message was edited by: Somer Pyron on 8/30/10 11:42:31 AM CDT