1 Reply Latest reply on Aug 23, 2010 1:13 PM by Dinz

    IM scanning is disabled

      When I check my protection status it says IM scanning is disabled. When I click fix I get a message that "one or more problems cant be fixed due to an error". I have downloaded updates and it appears that all are up to date.

        • 1. Re: IM scanning is disabled

          Hi Dobian

          Could you please provide us with the following details ;

          What is  the operating system of the computer ?
          How is the computer connected to Internet ?
          Do we have any other security software installed ? (or in the past)

          Additionally run McAfee Virtual technician from the here :
          http://mvt.mcafee.com and post me your session id .


          Dinesh K
          McAfee Online Community Moderator