I was unable to download VirusScan after removing my current version. The message I kept getting was "no internet connection or McAfee server busy". I tried for weeks. I was also unable to get to technical support chat - the assist window would get hung up waiting for a technician. (I could get on customer support chat fine). After contacting by phone several times and trying MANY options with no success, I tried this forum.
Somebody (who's user ID I wish I could remember) said to make sure the internet setting for proxy server was unchecked. It was unchecked for IE, but not for Firefox. I unchecked it, re-booted, and it worked! So simple!
So thank you to whoever you were. And NO thank you to tech support that couldn't come up with this simple procedure.
Glad to hear you are up and running. I have no idea who posted that suggestion but in any event good luck to you.
on 8/18/10 9:25:32 PM EDT