Could you please provide me with the following details ;
What is the operating system of the computer ?
How old is the computer ?
Please try to reinstall java script from this link : http://www.microsoft.com/downloads/details.aspx?FamilyID=47809025-d896-482e-a0d6 -524e7e844d81&DisplayLang=en
Restart the computer and check the status .
McAfee Online Community moderator
Message was edited by: Theap on 8/17/10 3:13:09 PM CDT
EDIT 2: My McAfee program is still running background processes normally, it just updated.
Message was edited by: Theap on 8/17/10 3:13:50 PM CDT
EDIT 3: It appears after allowing the installs to complete by restarting that I once again have access to menu options, but now it does not recognize the virus protection component of the software as being installed. Everything else seems to be working at the moment...
Message was edited by: Theap on 8/17/10 3:30:42 PM CDT
EDIT 4: It took a while, but I've managed to fix everything. Thanks for the help
error messages.png 35.1 K
Thanks for reporting back with the status . feel free to approach us if any issues
Well I had to reinstall the software to get the virus scan component running again, and I'm having trouble reactivating the software under my account. It registers online, but the software itself doesn't register.
Sorry for the delayed response, is there any specific error message that we receive during activation ?
If possible could you please provide me with a screen shot for the same.
McAfee Online Community Moderator
I've actually settled this issue. The program kept telling me to reactivate, and I would click the button to reactivate. Then the website would pop up telling me I have, but McAfee on my computer wouldn't register the activation, so there was no error message to display. I ended up having to reinstall and enter in the authorization code again, but it's working now.
Thank you for your help.