2 Replies Latest reply on Aug 12, 2010 3:01 PM by Dinz

    Unable to Re-Install after update to Win 7

      I updated my Gateway Laptop to Windows 7 a few months ago and shortly after Mcafee (i am running Total Protection Suite [TPS] on 3 computers) said I needed to reinstall the suite.  I attempoted this and DMsetup.exe failed and then caused a blue screen crash of the system.  I contacted a technician through chat who ran a removal and attempted a re-install of TPS and once again it caused a blue screen crash of the system.  I was told that this is a known issue in systems that have updated to Win 7 and a fix would be available within a week or two, it has been two months and I still cannot install TPS on my laptop without it crashing.... Please help! I would like to get the virus protection I am paying for and I feel my laptop is the most important system to have it on.

       

      Gateway NV52 running Windows 7 Home Premium

      Wireless connection through a cable modem

      No other virus programs installed

      Previous Chat- Service Request Number 484570-513570102