I agree why would they tell us in their own forums that the only way to get rid of it is going to a third party website (bleeping computer.com) and then install a competitors virus scan product Malwarebytes. In order to remove it. I am very disappointed in McAffee I thought since I am paying their annual subscription fee some kind of support would be nice. Turns out on the web page they want me to pay them to fix what their program should have stopped in the first place.
There are Four Main Security Programs that should be installed by every computer user upon first accessing the internet.
They are: Personal Paid Firewall, Antivirus, and a AntiSpyware Program(I use SpywareBlaster and SuperAntiSpyware).
McAfee specializes in firewall and antivirus mainly, they add the perk of catching basic spyware as complimentary, and site advisor.
SpywareBlaster(host file program) is free, and it stops web pages from even opening if they are considered dangerous. And likewise, SuperAntiSpyware is a free spyware scanner, and it will catch anything on your computer that's considered an invasion of any sort. Furthermore, Firefox Browser is a very secure web browser and will stop majority of these web pages from opening also in retrospect.
Okay we have:
This is last, but not least, and should be relatively considered first. Using common sense while surfing the web. And not limited to, going to high probabilty sites that are known to maybe contain pests. And simply knowing that more than likely you should not have clicked on this or that certain link, or not clicking on install from a popup and etc...
Hope this helps,
Why is [AV vendor] not detecting [given threat] is a common question.
The answer involves: "Basically because it's hard, it's a necessarily reactive process that involves a new/unknown threat being submitted to them, analyzed and added to DAT signatures, and unfortunately AV is arguably dead and failed technology. But it's still a necessary baseline."
But a better question to ask is "why did my computer manage to get infected with My Security Shield?"
If you haven't installed the latest patches for all Windows components, and nearly more importantly, the part that most forget--web plugins like Java (uninstall if you dont' use Java apps), Adobe Flash, Adobe Reader, Apple Quicktime and like-- then you don't really have a chance these days. AV won't save you because the advantage is to the attackers--repacking exploits and threats is trivial and variants come out daily at such a dizzying pace, there's no way they can ahead of the threat. If however you close the vulnerabilities that are being exploited, you don't have to rely so much on a necessarily broken technology of AV to try to catch every exploit variant that comes down the pike.
That said, however, if you've discovered a piece of malware and you want it detected, submit a sample to McAfee and become part of the solution. here's how: