5 Replies Latest reply on Aug 10, 2010 2:58 PM by hwedin

    New version of security causes computer to lock up at start-up

      On Saturday I received an update to my McAfee security software that loaded a newer version of the program (moving from the M symbol to the shield symbol). I was told to restart; in the middle of the restart my computer locked up. I restored to an earlier point and the new software downloaded again. I installed the technician tool and it found and replaced one corrupt file, but the computer locked up again. I tried running the technician tool again in safe mode but it was no longer on my computer. I tried turning of Microsoft Defender, but the computer locked up. The computer runs in safe mode.

       

      Anything I can do short of uninstalling McAfee and burning the last year of my subscription?

       

       

      on 10/08/10 11:59:35 AM