4 Replies Latest reply on Aug 9, 2010 11:59 AM by sanjana Branched from an earlier discussion.

    Mcsvhost error + Scan Doesn't Complete

      I have been having two problems with McAfee.

      One

      McSvhost.exe error - I tried the method of deleting the files in Mcafee\HackerWatch, but the file HWAPI.dll could not be deleted. This was suggested by one of the members of the community!

      Two

      My other problem is that the scheduled scan does not complete. It always stops at the McAfee files (today I zeroed in on the mcuinshm.dll file

      I had requested for technical support through chat. Three nights went fruitless. so did today. The guy who helped me today ran the malewarebyte software on my PC through remote assistance and voila! the programme displayed three inspections, but he would not allow me to inspect the files. so I dont know if they are McAfee files.

      I have been asked to cough up $to seek Virus removal tool as they suspect malware. The strange thing is the prompt from Mcafee Total protection is "real time scanning is on"; "your computer is secure, no action required". However the other prompt is "scan your PC now it's been a month since your PC has been scanned". actually the scan has not run since May 2010. Can you assist ? If not is there a way to sue these guys ? How & where do I download the "superantispywarew"?

       

        • 1. Re: Mcsvhost error + Scan Doesn't Complete
          Peter M

          Moved to your own thread from an old one that doesn't apply to your issues.

           

          Talking of sueing a company on your first post is hardly conducive to making us want to help.

           

          Superantispyware (Free) is easily found using a Google Search however I recommend Malwarebytes (free version) first.

           

          There's a page about supplementary protection software here:  https://community.mcafee.com/thread/1996

           

          But dealing with malware please read this page before going any further:  https://community.mcafee.com/docs/DOC-1294

           

          Now back to your problems, it would help to know what operating system and service pack this is and if it is totally up to date with Microsoft updates?

           

          Also you should note that no protection software, no matter what the brand, is going to prevent everything out there.  A lot of responsibility rests on you the user to be careful.

           

          All brands charge for one-on-one technical support or virus removal after the intitial warranty period.

           

          If McAfee scan stalls then it could be due to several things.   Corrupted files, especially zipped ones that it can't unpack in order to scan,  malware - always a likelihood hence using updated Malwarebytes and/or Superantispyware, hard drive disk errors or unreadable sectors.

           

          Please give some more information and we will try to help.

          • 2. Re: Mcsvhost error + Scan Doesn't Complete
            Peter M

            P.S. That mcsvhost error should be taken care of by an update in the process of going out as we speak.

             

            However, in order to delete or change McAfee internal files one would have to disable Access Protection first.

             

            Assuming MSC 2010 version, double-click the taskbar icon to open SecurityCenter

            Click Navigation (top right)

            Click General Settings and Alerts (left)

            Click Access Protection to expand it

            Uncheck that option

            Click Apply and close the application.

             

            You should be able to do it now.

             

            Don't forget to re-enable it.

            • 3. Re: Mcsvhost error + Scan Doesn't Complete

              Dear Ben-O-Kenobi,

              Thank you for your response. I noticed that this issue regarding McSvHost.exe has been around even before I renewed my subscription. It might surprise you I had precisely done that! I downloaded first Malewarebytes(free version) and later Superantispyware (free version) after uninstalling the former.

              Malewarebyte's results-

              Scan type: Full scan (C:\|E:\|F:\|)

              Objects scanned: 212645

              Time elapsed: 44 minute(s), 6 second(s)


              Memory Processes Infected: 0

              Memory Modules Infected: 0

              Registry Keys Infected: 0

              Registry Values Infected: 0

              Registry Data Items Infected: 0

              Folders Infected: 0

              Files Infected: 0


              Memory Processes Infected:

              (No malicious items detected)


              Memory Modules Infected:

              (No malicious items detected)


              Registry Keys Infected:

              (No malicious items detected)


              Registry Values Infected:

              (No malicious items detected)


              Registry Data Items Infected:

              (No malicious items detected)


              Folders Infected:

              (No malicious items detected)


              Files Infected:

              (No malicious items detected)

               

              Superantispyware results:(both Pro & the normal)

              Scan type       : Custom Scan

              Total Scan Time : 00:43:48

              Memory items scanned      : 483

              Memory threats detected   : 0

              Registry items scanned    : 6106

              Registry threats detected : 0

              File items scanned        : 22651

              File threats detected     : 112 (all adware cookies) out of which "Cookies\administrator@mcafee.122.2o7[1].txt" is one


              So, let me quote from one of the community members

              "I had this issue and after spending time with on line chat was exessively pushed towards the chargeable on line virus help.

              Reluctantly I did , although I feel haveing paid onve for McAfee to protect my PC I struggle to see why I need to pay again.

              Any way to cut a long story short after two lenghthy sessions with the on line virus removal team the technician actually left my pc unable to restart.

              A comment of" OH I can not do any more, please contact a local PC Eng to fix your PC" was the fading cry as he put down the phone.

              To give McAfee credit they did reimburse my fee, that was the least they could do.

              However, serveral un answered emails later  just simply asking about levels of compensation due to their Technician removeing several important files from my Windows and trashing my PC to the tune of £200.00 for local Tech and two days lost work at £500 per day. McAfee have gone quiet.

              This area appears to be the only way to make them acknowledge the fact that they screwed up.

              So beware of the McAfee virus removal team. They may remove your Virus but they may also crash your PC and then hide away."

              A volunteer's comment is also appended for your perusal:

              "Back A bit I mentioned I went out and bought an old PC with XP so I could test it and mcafee's interaction. Well 2 weeks after setting up I got my 1st shutdown error. The box is pristine and unchanged from day1. Only mcafee updates added daily or MS updates added. There has been no surfing etc so at least I have a test box to run Mcafee's fix when it comes rather than begging some1 to test it. Also saves me trying it on my Son in Law's PC.

              That's practically what I do with my PC too. No porn sites, only those "certified" safe by McAfee's site advisor. Pendrives are scanned in MicroTrend office and then by McAfee. Thereafter only files are opened.

              May be the evil Empire of making money out of this mess is at the heart of the trouble......?

              While thanking you sincerely for your advise, I would like to mention that, like the user I quoted above, I had my PC serviced through another service provider who scanned my PC through some other softwares other than those mentioned above.

              For good measure, many plugins were removed.

              The Technicians gave up. The scan stops (freezes) the minute the McAfee files are scanned. So, tell me what is this special virus which attacks McAfee but not any other programme on this PC ?

              May be, you should open your mind and wonder if it is a "bug"?

              Such strong loyalty promoting such harsh censure (of another community member helpless in resolving the problem without having to pay up) is worthy of a Anikin Skywalker not a Ben-O-Kenobi.

              May the Force be with you ! With me, it helps in shutting down my PC every time the PC goes into a trance induced when Mcafee scan is on.

               


               


              • 4. Re: Mcsvhost error + Scan Doesn't Complete
                Peter M

                As I said, there is an update being distributed dealing with the mcsvhost issue, but it is only being released gradually so it will eventually be dealt with.